Logistics,Customer Service,Import/Export, Inventory, Administrative su

Kristen Jones

*** ****** ****, *****, ** *****

Cell: 803-***-**** E-mail: ******@*****.***

Objective: Obtain a Logistics Customer Service position that will utilize my ~6+ years experience in import/export, customer service, inventory control skills.

AGC Chemicals Americas, Inc. – Charlotte, NC

Customer Service & Trade Show Coordinator - (February 2004 – April 21, 2009)

 Manage importation of ~$40-50m worth of inventory annually, primarily from Asian and European regions.

 Manage & control company freight expenditure. Responsible for a 6% reduction in overall domestic freight costs (Estimated savings value of over $108,000) in 2006. This was accomplished by re-negotiating current rate contracts that were not reflective of our correct tonnage shipped. 2006 domestic freight budget was $1.8m with a tonnage of over 20m pounds.

 Manage an on-hand inventory base of ~$6.5- 7 million located throughout 3 warehouses nationwide. This includes monthly report reconciliations, working with contracted warehouse staffs regarding pick & pack procedures and shipping procedures, and annual physical inventory counts at each site.

 Approve logistics related payables and address any billing discrepancies.

 Maintain open communication with production managers to ensure delivery of raw materials in time for production runs.

 Provide on hand inventory and in-transit inventory reports to sales people. Maintain open dialogue with sales and production staff regarding delays, production issues, overage/shortages/damage, etc.

 Solid background in many types of transport including, ocean, air, & LTL.

 Hazardous Materials Certified.

 Provide training to outside warehouse staff to ensure efficient order movement.

 Report to Product Managers regarding inventory levels and freight costs.

 Communicate with brokers, forwarders and carriers regarding full container or LCL shipment status.

 Coordinate trade show booth shipments.

 Track Shipments from inception to delivery.

 E-mail shipment status form to customers advising them of carrier tracking information.

 Maintain high level of customer contact and keep customer informed of expected delivery date of their orders.

 Coordinate with sales staff regarding any shipment delays or damaged goods.

 Process returns & coordinate the return of goods to the appropriate warehouse site.

Metrolina Medical Associates – Rock Hill, SC

Customer Service Representative/Referral Coordinator – (June 1997 – March 2003)

 Provide customer service to patient for check-in & check-out process. To include:

o Assist with completion of patient paperwork

o Verifying medical insurance information

 Coordinate the referral process between primary care physician, patient, specialist and insurance company.

 Develop a referral notebook containing all area specialists, including contact information, insurance companies the specialists were licensed with, etc. This notebook resulted in an increased efficiency in referral response time, thereby improving patient care and satisfaction.

 Maintain inventory of all office supplies and medications. Counts were completed daily.

 Attend regular seminars pertaining to insurance coding, billing, regulations and compliance.

Kristen Jones resume cont’d – page 2

Piedmont Medical Center – Rock Hill, SC

Customer Service Representative/Unit Secretary – (April 1996 – June 1997)

 Provide customer service to assist in quality patient care.

 Answer phones

 Log daily patient care and doctors’ orders

 Arranged meals for floor staff.

Education

1994 – 1996 – York Technical College, Rock Hill, SC (Basic college and nursing courses)

Personal Background

Proficient in Microsoft Word, PowerPoint & Excel, AS-400 Legacy system, and Microsoft Dynamics AX. Outstanding organization and communication skills…Very strong at multi-tasking…Detail oriented…Positive attitude.

Personal and Professional references available upon request.

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