Multi-Unit Manager

TIMOTHY S. EMERY

**** **** ***** ****

Sandy Hook, VA 23153

Home: 804-***-**** ************@***.*** Cell: 757-***-****

SUMMARY

Experienced multi-unit manager, consistent record of exceeding planned revenue and cost control goals. Executed the recruiting, training and advancement of countless multi-level personnel. Motivated self-starter with strong organizational, decision-making, communication and problem-solving skills. 2008 National “Regional Director” of the year.

PROFESSIONAL EXPERIENCE

ADVANCE AMERICA 1997 – 2009

Regional Director, Operations, Northern, Central and Western VA 2006 – 2009

• Supervised the daily operations of 85+ locations across Virginia. Resulting in nationally highest ranked revenue and bad debt control.

• Managed / Lead a team of 200+ employees with 6 direct reports. Motivated hired and trained direct reports and support team as well as created developmental and training programs.

• Created budgets, managed P&Ls and developed new products and programs statewide.

• Maintained compliance with state and federal laws as well as working directly with lobbyist and state legislators to develop industry reforms.

• Exceeded company’s top and bottom line budget expectations each year while maintaining a top 5% ranking in the country; in addition generated millions of dollars of additional bottom revenue.

Divisional Director, Operations, Hampton Roads, VA 2001 – 2006

• Supervised the opening and day-to-day operations of 20+ locations in Southeastern VA. Led over 40+ employees with 14 management personnel under my direct supervision.

• Managed and reviewed budgets and P&Ls. Motivated, hired and trained employees.

• Ensured the highest degree of Customer Service and Compliance to State and Federal laws. Exceeded company’s top and bottom line budget expectations each year.

Divisional Director, Operations, Southern LA 1998 – 2001

• Supervised the opening and day-to-day operations of 20+ locations throughout the state of Louisiana ultimately overseeing 15 locations in Southern LA. Leader of 30+ employees with 15 management personnel under my direct supervision.

• Managed and reviewed budgets and P&Ls. Motivated, hired and trained employees. Ensured the highest degree of Customer Service and Compliance to State and Federal Laws. Consistently one of the best performing Divisions in the state.

Branch Manager, Elizabeth City, NC 1997 – 1998

• Responsible for day-to-day operations of financial service office.

• Supervised, hired and trained staff.

• Maintained company performance standards and provided the highest level of Customer Service.

MOOVIES, INC., Hampton Roads, VA 1995 – 1997

District Manager

Merged with Video Stars in 8/95.

• Supervised 7 retail video rental locations in Southeastern VA and Northeastern NC.

• Participated in budget preparation for each store and monitored targets to ensure goals were achieved.

TIMOTHY S. EMERY PAGE TWO

MOOVIES, INC. (continued)

• Coordinated with the Human Resources dept. in the recruiting, hiring and training of store personnel and ongoing development of management team. Consistently performed in the top 10% of the company for promotions and sales.

VIDEO STARS, INC., Portsmouth, VA 1991 – 1995

Store Manager

Merged with Moovies in 8/95.

• Hired trained and supervised staff of 10.

• Responsible for paying all bills and invoices related to daily operations of location.

• Ordered supplies and merchandised location.

• Coached employees and motivated for highest level of customer service.

• Video Game purchaser for entire 10 store chain.

EDUCATION

Criminal Justice, Minor: Psychology, Old Dominion University, Norfolk, VA

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