Human Resources Customer Service

MELISSA O’HAIR

***** * ****** **. • Centennial, CO 80015 • 719-***-**** • ************@*****.***

HUMAN RESOURCES PROFESSIONAL

Experienced Human Resources professional specializing in launching new programs, improving communication, presentation and effective vendor collaboration.

Key member of Benefits Team by creating and implementing a Wellness Program that increased associate morale, awareness and overall health.

CORE STRENGTHS

Effective Relationship Management

Strong Presentation Skills

Highly Motivated

Dedicated Team Player

Computer Skills

Organized / Detail Oriented

Event Planning / Management

Exceptional Customer Service

PROFESSIONAL HIGHLIGHTS

SPORTS AUTHORITY, Corporate Wellness Specialist – Human Resources, Englewood, CO 2009 to 2012

Accomplishment

Significantly enhanced the Sports Authority Wellness Program by developing new programs that increased awareness, education and overall health as a team of 1.

Developed, customized and executed over 75 wellness related classes, workshops, communications and programs.

Demonstrated strong communication and leadership traits by presenting trainings and programs and increased awareness by creating monthly newsletters for corporate associates and quarterly for the field.

Successful in educating and motivating associates toward a healthier lifestyle by increasing Wellness Program participation by over 100% within 2 years and responsible for growing the program from the ground up without a budget and very little resources.

Conducted quarterly reports on participation, retention and associate feedback for VP of Human Resources.

SPORTS AUTHORITY, Corporate Benefits Specialist – Human Resources, Englewood, CO 2009 to 2012

Accomplishment

Input 63% of all 2011 Open Enrollment forms on a team of 4.

Managed leave of absences for 900 corporate associates and over 16,000 field associates.

Partnered with benefits team to assist benefit related needs to field associates, provide superior customer service, and conduct weekly reports related to benefits, and projects such as open enrollment and clinics.

BUILDER SOURCING CORPORATION, Office Manager, Denver, CO 2007 to 2009

Accomplishment

Helped develop the Company’s comprehensive advertising strategy,

contributing to an increase of more than 85% in new business.

Produce marketing materials, company reports, profit/loss charts, and financials.

Maintain Accounts Receivable/Accounts Payable using QuickBooks.

Develop financial statements to gain knowledge of past and present gains / losses.

SYSCO FOOD SERVICES OF DENVER, Sales & Marketing Associate, Denver, CO 2005 to 2006

Accomplishment

Expanded territorial sales by 200%. Sold 4 new accounts in first 6 months.

Sold, promoted and marketed food, supplies and equipment to food service industry in Colorado Springs, CO.

Maintained positive relationships with clients, purchasing agents and managers.

Consistently increased penetration rates by introducing new products, and by providing exceptional service through follow-up, menu analysis, and business reviews.

Attended training, sales meetings and business reviews; developed increased product and management knowledge.

EDUCATION

B.A. in Psychology, University of Colorado Colorado Springs, 2004

Marketing/Education major, Kansas State University (1998-2001)

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