Customer Service Human Resources

Vladimir Cadet

*** **** **** ******, *******, PA 19013

Phone: 610-***-****

Email: **************@*****.***

Career Summary: Experienced and goal oriented with an extensive knowledge in diverse human resource settings and customer service environments within 1&1 Internet Company. Maintained an excellent managerial rapport with employees and co-workers through good communication, and also service knowledge at Rehab One. I displayed as an excellent problem solver with strong business analysis, and monetary skills at Salem Community College. Overall I have superb multitasking abilities and human resource management expertise. Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.

Qualifications:

● Excellent personal motivation with a proven ability to build work collaboratively

in a strong team concept environment, as well as independently.

● Able to deal courteously, professionally, and tactfully with the general public in a

variety of circumstances.

● Excellent analytical skills with the ability to analyze situations accurately and

effectively.

● Self-motivated; able to set effective priorities and implement decisions to achieve

immediate and long-term goals and meet operational deadlines.

Professional Experience:

1 and 1 Internet, Chesterbrook, PA

Elevated Outbound Sales Representative - February 2012 - Present

● Calls sales leads and delivers a professional sales presentation with appropriate phone etiquette.

● Performed routine data entry and maintenance of customer/potential customer databases.

● Follow up on initial contacts by employees and maintain records of telephonic interactions, orders, and accounts.

● Perform correct staff development procedures when initiating trainees into their new role within the company.

Rehab One, West Chester, PA

Human Resources Recruiter - June 2011- January 2012

● Coordinated phone communications, office systems, and record keeping.

● Scheduled interview appointments for both Occupational and Physical Therapists

● Verified forms, policies and procedures as well as fax inbox and outbox

documents.

● Monitored performance and managed employee customer service relations.

● Maintained employee files and the Human Resources filing system.

Internships:

Salem Community College, Carneys Point, NJ

Human Resource Department Administrative Assistant- February 2012-Present ■

● applied oral and written communication competencies to explaining business concepts and situations and to prepare reports, presentations, orientation materials, and other various employment paperwork.

● demonstrated the utilization of quantitative techniques,computer applications, and statistics to business and managerial decisions.■

● applied fundamental concepts of accounting, finance, and economics to a range of business situations

● demonstrated an understanding of current concepts, theories, and practices in marketing, finance and management.

Education:

Bachelor of Science in Human Resources Management, Wilmington University

Expected graduation date: December, 2012

Summary of Completed Courses:

Business Communication/ Compensation Administration/ Human Resources Management/ Organizational Behavior/ Business to Business Marketing / Strategic Management / Financial Management/ Training and Developing/ Public Relations / Global Business Management

Computer Proficiency:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

Adobe Reader 6.0, Adobe Acrobat

Honors & Awards:

Dean’s List Recipient - 2011 (Wilmington University)

Volunteer Experience & University Extracurricular:

Student Government Association - 2008 - Present

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