Administrative Assistant High School

TOREY HAWKINS

**** ******** #*** *******, ***** *7036

Phone: 832-***-****

Email: ************@*****.***

CAREER OBJECTIVE: Obtain a challenging rewarding career whereby utilization of my experience and continuing collegiate business management knowledge, strong leadership and interpersonal skills which rewards initiative, ingenuity, and business development.

PROFESSIONAL EXPERIENCE

Discover/Pulse – Houston, Texas: September 2011- Present

Fraud Risk / Fraud Strategy Analyst

• Providing debit card fraud prevention and detection services to Network participants

• Conducting comprehensive data analysis of debit fraud and providing research, strategy proposals and reporting to internal and external customers.

• Participate in the day-to-day fraud detection rule analysis and business report development to measure business process and strategy performance

• Assist with development and implementation of network wide fraud mitigation strategy

• Develop debit card fraud awareness and training programs and materials Meeting regularly with key Network service participants to discuss debit fraud issues and concerns

• Provide ad-hoc analysis as needed to support business needs on the debit protection portfolio.

JP Morgan Chase- Houston, Texas: June 2010 –April 2011

Fraud Risk Operations Analyst

• Perform routine account activity review of risk transactions. Follow standard procedures and action planes to reduce exposure on suspect items and transactions.

• Opening fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes.

• Communicate actions on suspect items and branch personnel, customers, fraud hotline and corporate security. Documenting the review and investigation process followed for each account reviewed and preparing documents, reports and system entries as necessary for financial entry and statistical purposes. Ensuring that regulatory, legal, bank and audit requirements are met.

Litton Loan Servicing- Houston, Texas: June 2008- May 2010

Loan Counselor

• Oversee the daily activities with accomplishing loan negotiation that are in a state of default. This includes short payoffs, settlement, modifications, deed in lieu of foreclosure and special forbearance agreements.

Allied Barton Security Services- Houston, Texas: May 2004- May 2008

Administrative Assistant

• Organizes and prioritizes large volumes of information and calls. Drafts written responses or replies by phone or email when necessary. Responds regularly to occurring requests for information from internal and external customers

• Types and designs general correspondence, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for the accuracy and clarity of final copy. Also, complete investigation reports.

• Answer telephones and transfer to appropriate staff member.

• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

EDUCATION:

Nimitz High School

Houston, TX - Graduated May 2005

Skills:

• Detail oriented with aptitude to implement quality controls throughout work processes

Results driven with the ability to work under down initiative. Demonstrated problem solving, decision making and leadership skills.

• Microsoft Word, Excel, PowerPoint, SAP, Lotus Notes, Microsoft Office, Outlook

Contact this candidate