Gail M. Wallace
Results-oriented IT professional with expertise in Data Center Management. Excellent written and verbal communication skills. Strong documentation, planning and organizational skills. Ability to handle multiple projects simultaneously and to work and respond under pressure. Ability to work closely with clients/Application architect, senior managers and project managers to assist with the implementation of infrastructure related components. Hard working, proactive, consultative approach and the ability to listen to and motivate people. Demonstrated ability to work independently and complete assigned project responsibilities under limited supervision. Excellent communication, problem solving and analytical skills. Strong judgment, issues management, and problem analysis techniques. Strong facilitation, time management and prioritization skills. Proven ability to work both independently and as a part of a team. Demonstrated ability to balance priorities on simultaneous projects. Capable of interacting with individuals at all client organizational levels. Strong PC skills including Microsoft Office tools.
HCA – The Healthcare Company. Data Center Manager 9-97 – 3-2008
7965 N. High St.
Columbus, OH 43235
Duties: Responsible for the efficient operation of the Columbus Regional Data Center on a 24 hour, 7 days a week basis. Supervise the training and guidance of Data Center personnel. Assist staff in analysis and problem solving. Monitor networks and assist in trouble-shooting network problems. Develop and implement new procedures for maintaining efficiency of Data Center. Create the annual budget for the Data Center, along with keeping a complete inventory of the Data Center. Responsible for maintaining daily and monthly metrics. Utilize Remedy for all problem tracking as well as the repository for the Configuration Management Database. Ensure successful completion of all backups. This is a mid-range environment utilizing EMC equipment, Dell equipment, IBM equipment and Cisco equipment. Software includes Meditech Magic, AIX UNIX, DG/UX, NT 4.0 and Windows 2003. We have converted to a SANS environment utilizing EMC DMX2000’s, Connectrix, ConTech cabling and a StorageTek Powderhorn for media storage.
Micro Center Operations Manager 7-95 - 9-97
4073 Leap Rd.
Hilliard, OH 43026
Duties: Responsible for the supervision of 6 Computer Operators. Responsible for the timely execution of the Daily Processing on the IBM AS/400 and the UNIX systems. Seek out and correct any problems that occur during the execution of the Daily Processing. Create and implement all documentation related to Operations using Microsoft Word and Microsoft Excel and keep Operators informed of any changes that have been made. Work closely with the programmers regarding any changes being made to the systems.
Micro Center Computer Operator 7-94 - 7-95
4073 Leap Rd.
Hilliard, OH 43026
Duties: Responsible for the execution of all jobs on the Daily Operation’s Schedule using the HP 9000 Model 8xx, IBM AS/400 and the UNIX systems. Responsible for the printing, separating and distribution of all reports. Responsible for the maintenance of computer equipment including occasional troubleshooting. Also responsible for the daily backups of all stores and systems.
Prism Productions Data Entry Specialist 12-93 - 7-94
5040 Pine Creek Drive
Westerville, OH 43081
Duties: Responsible for the data entry of information from medical research abstracts submitted for publication and acceptance for international research conventions. Assist in preparing the Paper Search publications for these meetings. Interact via phone with the physicians regarding their abstracts. Database software used was Rapidfile on IBM PC and LAN network.
Columbus Health Department Clerk Specialist 11-85 - 4-93
240 Parson Ave.
Columbus, OH 43215
Duties: Responsible for training of new employees and assisting with problems they encounter. Manage workflow. Assist to reduce bottlenecks/problems in system. Operate Digital VT 320’s to enter data for billing purposes; apply cash and write-offs, alpha/numeric medical transcription for home care nursing and other divisions as necessary. Perform daily system backup of computer files. Dec/Vax environment.
Mount Carmel Medical Center Computer Operator 4-80 - 6-84
793 W. State St.
Columbus, OH 43222
Duties: Responsible for daily backup of HP 3000 and IV Phase systems. Processed and printed all daily, monthly, and yearly reports. Decollated and distributed reports. Responsible for troubleshooting on hardware when problems arose.
Doctors Hospital North Computer Operator 7-76 - 4-80
Columbus, OH 43201
Duties: Responsible for the entry on IV Phase equipment of admissions, transfers, discharges, payables, receivables and payroll. Generated, decollated and distributed reports from this data. Performed daily backup of system and data files.
Columbus Technical Institute Medical Terminology Course
Major: Business Data Processing Columbus Health Dept
September, 1982 to March, 1983 November, 1988
Main Event Management (Model-Netics) Stress Solutions
Business Writing Basics for Professionals Writing Advantage
Conflict Resolution and Confrontation Management UNIX Introduction for HCA
Microsoft Windows 2000 Advanced User Client/Server Concepts
Creating a Service Culture Improving Staff Performance
Interpersonal Communication: Listening Skills UNIX Intermediate Topics
Fundamentals of Personnel Law for Managers and Supervisors
The Essentials of Emergency Management Planning for Your Business
Leadership and Management Skills
How to Deal with Unacceptable Employee Behavior
Secrets to Creating and Sustaining an Energized, Engaged, Effective Workplace