Customer Service Sales
Resume:
Jacob Kostrzewa
qysxj1@r.postjobfree.com
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 8 years’ successful experience in customer service and support with recognized strengths in relationship building, problem-solving and trouble-shooting, sales staff support, and planning/implementing effective procedures and systems to maximize repeat business and future success.
• Possess ample computer skills.
• Excellent working knowledge of industry standards, event planning, and customer expectations.
• Ability to adapt and change with the ever changing industry with minimal effort.
• Continually acknowledged as “Total Quality Customer Service Professional.”
• Develop, plan, and conduct inventory control procedures, sales forecasting, process payroll, implementation of company policies.
Synopsis of Achievements • Proven increased customer retention within one month
• Ensured constant success by instituting customer service practices which remain vital to company survival.
• Proactive planning led to notable increase in savings and efficiency.
• Created customer loyalty, drastically reducing potential problems.
Employment The Centennial Bar & Grill, Mequon, WI 2009-Present
Lounge/Banquet Bartender
• Maintain a close-knit clientele by providing undivided attention to each customer
• Unequivocal focus on beverage preparation
• Aid in the development of new bar policies, specials, and promotions
• Continued passion for the industry
Brookfield Inn & Suites, Brookfield, WI 2008-2009
Lounge/Banquet Bartender
• Work throughout entire service sector including private parties, happy hour, plated events, and lounge responsibilities
• Support service staff by ensuring timely service and unquestioned satisfaction.
• Quickly and effectively solve customer challenges.
• Maintain quality control; constantly seeking new ways to improve customer service.
Education University of Wisconsin-Milwaukee, Milwaukee, WI 2005-present
Associates of Applied Science; Marketing, WCTC, Pewaukee, WI
References and Further Experience Furnished Upon Request
Copyright © 1997 by the McGraw-Hill Companies, Inc.
Contact this candidate