Management Customer Service

UZMA A. QURESHI

**** ***** ***** ***** | Richardson, TX 75081

Home 972-***-**** | **********@*****.*** | Cell 972-***-****

** ***** ** ********* ********** industry/Education experience

Dedicated healthcare professional with a strong commitment to quality patient care and service excellence. Demonstrated history of collaborating with management, physicians, nurses, allied health staff and patients to ensure highest level of customer satisfaction. Consistently drive attainment of goals through leadership, mentoring, coaching and training. Exceptional problem solving, interpersonal, communication, team leadership, priority-setting, organizational and work competency skills, coupled with unrivaled work ethic, reliability and integrity.

SUMMARY OF KEY STRENGTHS

Medical Record Management Regulatory Compliance / HIPPA Physician Credentialing

Healthcare Services Management Staffing Development & Training Quality Assurance

Health Education / lead instructor Research & Clinic Administration Data collection

Research Studies / Data Analysis Interviewing/ lectures/demonstration Database Management

CAREER HIGHLIGHTS

PRACTICE MANAGEMENT / DEPARTMENT EDUCATION

Currently managing MA Health Care Department as faculty. Plans, coordinates and prioritized daily operational activities as a staff of 50 students with an emphasis on workflow management, student’s supervision and training, coaching curriculum orientation and goals implementation for quality measurement. Actively identified and evaluated regulatory compliance issues, and implement corrective actions. Daily documentations of goals and grades on excel spreadsheet.

Coordinates two modules so far class comprises of 25 students each. Attends daily scrubs meeting for attendance issues and students retention. Staff comprises of 15 MA Instructor. As a lead instructor of the class prepare weekly lesson plan, goal sheets, and revise class and school policies at the beginning of each week for quality and class control. Prepare grades on weekly basis and design tests and quizzes I reference to the curriculum. Council and follow up on students not present more than two days. Perform various strategies and investigatory research for proper protocols to perform each day for edutainment, prioritize various methods for students engagements, and drove overall operational efficiency on a daily basis.

CLINICAL / HEALTH SERVICES EXPERTISE

Provided medical support to Family Practice of Dallas including telephonic triage to patients; assisted physicians in routine clinical management and treatments including EKGs, Spirometer, Peek flow, stress test, Aerometer, phlebotomy and bone density.

Interview approximately 30 patients per day; performed diagnostic and therapeutic procedures including phlebotomy, wellness exams, pediatric shots and minor surgeries.

Assisted physician in providing a complete range of primary care including gender specific acute and chronic illness, preventive, and mental health; fostered high-trust patient-clinician relationships.

Contributed to providing covered professional outpatient primary medical services to the patients of all commercial insurances.

HEALTH EDUCATION / PATIENT ADVOCACY & COUNSELING/ Volunteer RETENTIONHR RECRUITING

• Assist the Volunteer Management (VM/HR) department in the VMS/LMS audit project.

• Work on various projects within the group of volunteers assigned to the audit.

• Keep track of progress and any complications during data input and analysis.

• Change or end “Disaster Services: Members” titles in the Volunteer Management System.

• Add all volunteer and staff awards to VMS profiles.

• Input missing learning management system (LMS) ID numbers for everyone other than DVR.

• Consolidate duplicate LMS ID numbers.

• Seniority project based on database management for awards and recognition

• Research employee credentials, check credentials on cheetah digital for accurate information.

• Attended disaster relief workshop, delivered lecture on disaster relief

• Started a new project on volunteer management application follow-ups, recruitment and placement, goals is to follow-up 350 applications for proper placement.

• New project assigned to process order forms on Citrix for new employee’s orientations classes and placements.

PROFESSIONAL EXPERIENCE

ATI Career Training Institute Garland TX Present

American Red Cross Dallas, TX 2010 – Present

Volunteer

UNIVERSITY OF PHOENIX Dallas, TX 2005 – 2010

Full Time Student, Master’s program in Health Administration

FAMILY PRACTICE OF DALLAS Dallas, TX 2004 – 2005

Medical Office Support

ADVOCATE HEALTHCARE Dallas, TX 2002 – 2003

Medical Office Support

CUSTOMER SERVICE - Consistently demonstrate responsiveness, strong customer focus, and ability to build good customer relationships.

COMPUTER SKILLS – Knowledgeable of computer programs to include Microsoft Office, PowerPoint, Access, database management, research methods, Excel, bio statistical graphs and the use of Internet for research

Prior clinical experience as a physician at an outpatient clinic abroad

EDUCATION

MHA – Master’s in Health Administration – University of Phoenix – Phoenix, AZ

Diploma – Electroneurodiagnostics – Medical Careers – Chicago, IL

Medicine Internship – Ashford Hospital – Ashford, United Kingdom

MBBS – Bachelor’s in Medicine – Dow Medical University, Health Sciences- Karachi, and Pakistan

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