Management
Resume:
Mary Woodruff
Callahan, FL **201
******@***.***
GENERAL MANAGEMENT
Controllership ●Human Resources ● Awesome Communication Skills ● Highest of Integrity
Highly educated professional Leader with years of experience in human aptitude, business management with a parallel onset in business strategic development and a heart for serving people. A catalyst in any infrastructure that tremendously enjoys drawing out the best in people. Theme is mentoring, leading people to achieve their potential and become more aware of whom they are. Great diplomat who communicates in ways others feel excited about. Works hard to develop and maintain harmony in all relationships and has a great sense of humor. Not shy about making suggestions when there are decisions to be made, even if they are not popular.
Core Competencies
•Acute Accounting Knowledge
•Strong Business Acumen
•All Encompassing HR Skills
•Leadership Development
•Performance Management
•Conflict Resolution
•Strategic Planning
•Establishes Best Practices
•Passion to Serve People
•Years of A/R Collections
•Relationship Building
•Training and Development
Notable Achievements
Business Development and Benchmarks – Financial and human resource benchmarks were set, which included financial statement integrity, account receivable collections, inventory turnover, cross-training, employee turnover, union activities. Results - Obtained 99% of goals of the controllership. Controller of the year 1990.
Financial Integrity – In a Controller’s role the financial outcomes fall into this position’s responsibilities. Embraced 10 office personnel and key managers to produce the corporate’ forecasted results. Tied in all the key financial indicators such as, cost control, inventory control, account receivables, sales, and excellent customer services to mention a few. Results – Became the authority in house with over 100 associates and also an expert to other controllers in our company.
Accounts Receivables – Organizations’ Total Aging was to be under 3.0% at 90 days and over and Days Outstanding under 40 Days. Accounts Receivable associates had a keen procedure for collections and follow through. Objective as Controller was to assist in calls and collections when needed. Results – 94% of the months met 90 Day and Over %, Days Outstanding and Bad Debt Expense.
Leadership Development – There were multiple corporate culture issues in regards to compliance, laws, motivation and unpopular management styles. Started with the development of the key strategic players, which was unique because the HR Manager’s direct report was the Store Manager. Results – Comment was made by managers upon leaving the organization that my leadership and coaching made the biggest impact on their professional career.
Performance Review - Performance review writing was under developed and undervalued. Wrote a performance review manual, instituted and conducted train programs for all management to learn proper writing techniques most advantageous to their employees. Results – Seminar feedbacks were excellent and writing skills improved dramatically. New skills gave managers the ability to save time. Deliveries were professional and employees felt management cared about their careers and gave direction to the employees.
Employee Relationships – An employee hot-line was available to associates who had employment issues.
Through my tenure of four years not one associate call was made to the hot line. Employees were comfortable coming to me and knowing their issues would be resolved. Results - Employee hot line received zero calls.
Professional Experience
General Manager. Copart,Inc. 2011- Current
Financial, sales and operational functions. All human resource responsibilities. Meet all benchmarks for the last two fiscal calendar years.
Senior Career Advisor ARE Career Consultants Jacksonville, Fl 2008-2010
Outsourcing firm for Upper/Executive level clients. Conduct seminars and workshops enhancing professional growth criteria, networking strategies, presentation skills, research & development, interviewing techniques, different types of interviewing, and negotiation tactics. Networked for our business and clients personally. Institute implementation plans for their personal market (Job) campaigns. Wrote professional resumes, professional profiles and introduced various forms of cover letters.
Area Manager Spartan Staffing Jacksonville, Fl (multi locations) 2005-2007
Managed daily operational, service and sales functions of the Jacksonville area. Lead, directed and managed all employees. Interviewed with behavioral style questions with internal and external employees. Developed and executed operational plans and programs, both short and long term. Trained, coached and mentored operation and sales staff. Built business relationships with the area clients. Total responsibility for area sales budgets, including Net Operating Income. Executed and oversaw recruiting, placements, workman’s compensation, employee resolutions, employee investigations, wage determination, OSHA reporting, advertising and promotional activities.
Human Resource Manager The Home Depot, Inc. Jacksonville, FL 2000-2004
Provided HR technical assistance and support to staff ranging between 120-350 associates. Utilized sales forecast reports in workforce planning, recruiting, and placement of associates. Managed hiring to ensure compliance with all applicable state and federal laws. Participated in all termination decisions. Investigated and coordinated the handling of all HR issues and facilitated in-store resolutions that are fair and consistent. Recommended final candidates and start rates to the Store Manager based on evaluation and consideration of compensation, practices, labor market, and budgetary constraints. Conducted training needs assessments to align training needs with business objectives, developed and implement training programs. Facilitated training with business unit leaders in key HR topic areas which include: Substance Abuse, Workplace Violence, Employment Practices, Conflict Resolution, Respect in the Workplace, Performance Management, and ADA Compliance. Coached and developed the leadership skills of both exempt level and non-exempt employees in all aspects of associate development through training and continuous feedback. Oversee the HR Talent Review Process to accurately assess talent for the purposes of succession planning. Spearheaded the Performance Management review process.
Director of Industrial Services The City Rescue Mission Jacksonville, FL 1998-2000
Managed retail stores and donation center for non-profit organization. Managed the process of opening new retail store while marketing for donations to get the funding. Ministered, coached, and assisted in developing work ethics in the clients who were enrolled in the Mission’s Rehabilitation Program. Budgeted and forecasted retail stores key financial indicators. Coordinated all human resource functions. Lead by example and very compassionate for this mission.
ARAMARK Uniform Services 1985-1996
Assistant General Manager Jacksonville,Fl 1993-1996
Supervised six to seven districts with 12 million annualized sales. Responsible for all human resource functions: interviewing, hiring, employee appraisals, counseling, terminations and training. Managed new business sales quotas while retaining existing customers with new service agreements. Managed accounts receivable: aging and collections. Provided exemplary customer service to all external and internal customers. Accomplished financial goals in meeting forecasted sales and net income.
District Manager Orlando, FL 1990-1993
Managed 5-7 Route Sales Representative, achieved quarterly growth quotas and key financial indicators. Assisted in Human Resource functions: interviewing, counseling, performance management, training and terminations in a union environment. Solid performance in meeting customers’ needs (expectations) and holding employees accountable.
Controller Savannah, GA to Orlando, FL 1985-1990
Managed an office performing all accounting functions with minimal turnover. Performed detailed weekly and yearly budgets and forecasts. Empowered collection process of accounts receivables while meeting and exceeding standards in aging over 90 days. Accountable for producing accurate Financial Statements. Contributing business partner in all aspects of the organization: emphasis in improving customer satisfaction, production, quality control, and all financial goals. CONTROLLER OF THE YEAR-1990
Education / Professional Development
Ashford University - Master of Business Administration G.P.A. 4.0 out of 4.0 2008
Southern Illinois University-Carbondale – B.S. Business Administration concentration in Finance
LICENSE: Florida Insurance License - Life, Health and Variable Annuity
TRAINING AND CERTIFICATIONS: Affirmative Action/OFFCP, 360º Feedback Coach Certified, and Conflict Resolution. Counselor Sales Process (CSP) Training
Contact this candidate