Manager Customer Service

Ursula Gonzales

**** *. ******* ******, **** * Los Angeles, CA 90043

323-***-**** home

********@***.***

OBJECTIVE To obtain challenging and fulfilling employment in the healthcare field

PERFORMANCE PROFILE

14 years of experience as a professional office manager, treatment coordinator, insurance specialist dental assistant, and retail associate

Active knowledge of invoicing, billing, A/P and A/R, P & L

Improved marketing visibility of products and services to increase awareness

Dentrix, Opendental, Eaglesoft 15, Easydental, Kodak Practiceworks

EMPLOYMENT HISTORY

TDH-Total Dental Help Agency, Redondo Beach, CA Current

Office Manager, Direct Marketing, Treatment Coordinator, Hiring Manager

Burbank Glendale & Sherman Oaks Cosmetic Dental Group, Multi-Specialty

August 2010 - May 2011

Sherman Oaks & Burbank, California

Manage rotating staff of 6 doctors and 10 auxiliary staff. Complete knowledge of HMO, PPO, Capitation, Indemnity, CCS, Medi-cal, Denti-cal, and most finance options. Proficient in Word, Outlook, Eaglesoft with Schick digital xrays, Demandforce, Nea FastAttach, E-Claims, and use of all office machines. Acted as liaison, interviewing and hiring consultant, organized staff development & training meetings, implemented marketing and advertising strategies, maintain vendor relations. Audit charts, generate daily P & L statements, schedule production and set goals, reduced aging while simplifying collection methods. Coordinate surgical procedures with independent anesthesiologists. Well versed in Periodontics, Endodontics, Orthodontics, Oral Surgery, Pedodontics, Implants, Invisalign and the coordination of such detailed treatment planning.

Dental Office Manager, Direct Marketing, Treatment Coordinator

September 2003 - July 2010

Joyce Fang and Abraham Cohen DDS, Santa Monica, California

Proficient knowledge of MS Word, Office XP, Excel, Outlook, and specialized Dental Software: Dentrix, Dexis, Open Dental, Easy Dental. Process electronic/paper claims,

collections, account resolution, supervise staff, scheduling, coordinate treatment. Generate and examine for growth daily, monthly and yearly profit and loss or production/collection reports. I created a print marketing strategy.

Back Cash Wrap Coordinator, Sales Associate

March 2006-January 2011

Bath and Body Works, Culver City, California

Experienced in all aspects of customer service, resolve discrepancies, perform returns and product exchanges. Instruct and inspire team on how to achieve segment goals, ADS, UPT and conversions, reinforce, product knowledge, and implement new sales strategies. Balance registers at close, generate reports, and prepare deposit for drop. Merchandising of new, existing, and seasonal products, produce effective windows displays, floor sets, achieve an overall inviting atmosphere.

General Education, Fashion Merchandising Major Santa Monica College, Santa Monica,

CA Nova Institute/Everest, West Los Angeles, CA

Externships one month each: USC School of Dentistry, UCLA AEGD Dental Department

References and salary history upon request

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