Customer Service Marketing

Dear Recruiting Manager:

Re: Travel Coordinator (Boca Raton, FL)

Please accept this letter and the accompanying resume as application for

the above position advertised on Bright.com.

With more than 8 years' experience in the travel, leisure, and

entertainment market for large and international companies, I offer well-

honed qualifications as an energetic, meticulous and team player

professional that has delivered gains in profit and market share, thus

meeting company objectives. I am confident that I will be a valuable asset

to your business.

My background in customer service/sales has provided me with the excellent

people and communication skills necessary to succeed in a competitive and

rapidly changing environment. I have extensive experience in selling travel

services through email, phone and in person. I have also been employed in

corporate travel where I dispensed travel advice to managers, entrepreneurs

and senior-level clients. In addition, I am skilled in working closely with

clients to provide services tailored to specific needs, and then meeting

those needs in an efficient manner. My background includes working with

multicultural personnel and customers, and I also possess well-developed

business and marketing skills.

I have a Bachelor's Degree in Travel & Tourism (5-year University) that

prepared me to a more in-depth approach to travel industry practices

including up-selling holidays and related services, liaising with tour

operators, marketing and also advising holiday makers on visas and foreign

destinations. I also have an MBA which I consider will be highly valued by

Destination Rewards and clients.

At the moment, I am self-employed (media/events). I have developed and

designed my business website and social media network, with over 10,000

followers only on Facebook, among other achievements. I clearly understand

the importance of the current internet landscape and its impact on the

company and have fluency with internet business to undertake new

challenges. Besides, I gained experience in business analysis and

marketing/management strategies. Travel is my passion! I have spent many

holidays visiting countries to have an on-the-spot knowledge of the

destinations I have offered to clients. I have been in 26 countries from 5

Continents.

I am currently in a position for relocation to Florida. For addition

information about my skills, background and accomplishments, please review

the attached resume. I hope we have the opportunity to discuss this

position and my qualifications by phone or Skype. Thank you very much for

your time and consideration. I look forward to hearing from you.

Best regards,

Jose Ignacio Cavalli

Jose Ignacio Cavalli

email: ****.*******.*******@*****.*** - Phone: 549**-****-****

EDUCATION

Graduate Degree: Master in Business Administration (Argentina,

2004-2005).

Bachelor's Degree in Travel & Tourism (Buenos Aires, Argentina,

1994-1998).

Exchange student at University of Denver (Colorado, USA. 1999).

BUSINESS EXPERIENCE:

Self-Employed, Buenos Aires, Argentina.

Running a sport-related (tennis) business. Duties include

research and identify business opportunities, managing

objectives, establish priorities and delegate work to partner

accordingly, negotiating and securing market deals, evaluating

market trends and competitor activity. (September 2007 -

Present)

MARKETING EXPERIENCE:

Self-Employed, Buenos Aires, Argentina.

Establishing a strong image for the business (sport-related)

through marketing activites, including web site content/design

and logo development. Duties also include direct strategic

planning for social networks, and identifying marketing

initiatives through customer research. (September 2007 -

Present)

CUSTOMER SERVICE EXPERIENCE:

Embassy of Australia, Buenos Aires, Argentina.

Responsible for the approval/refusal of Visas to travel to

Australia for short-term visits. Duties involved interviewing

applicants and handling their applications in accordance to

established processing times, focusing on customer satisfaction,

whilst responding emails/phone calls from clients. (September

2006 - March 2009)

TRAVEL INDUSTRY EXPERIENCE:

Asatej, Student Travel Bureau, Barcelo Viajes, Buenos Aires,

Argentina.

Making all the travel and accommodation

arrangements of the clients. Duties included holding meetings to

assess the needs of the clients, estimating the cost of trips

and assisting the clients in managing their budget, making

arrangements and placing booking in hotels and transport.

(October 1999 - September 2006)

SPECIAL SKILLS:

Skilled in the use of computers and the Internet,

including Microsoft Office. Fluent in English and Spanish.

Studied French, Portuguese and Mandarin Chinese. Visited a total

of 26 countries in 5 Continents. Excellent tennis player.

Willing to relocate.

REFERENCES: Available upon request.

Contact this candidate