Career Objective To secure a challenging position in the allied health care sector where I may apply my interpersonal skills and clinical experience and initiative to become part of a team that helps achieve the organization’s success.

Qualifications • Excellent organizational, interpersonal, customer service and computer skills

• Dedication and drive as a hard-working individual

• Ability to manage multiple tasks in a pressured environment

Experience 02/2009 – 2010 Red Bud Regional Hospital Waterloo, IL

Patient Coordinator/Intake Coordinator

• Performed all duties and responsibilities related to the medical receptionist position for a multi-provider practice as needed and required.

• Utilized the Athena program to schedule appointments and input patient data.

• Compiled and reconciled daily charts to the log and transmit to the billing company within 7 days of DOS.

• Assisted hospital’s HIM Department in the completion of Physician’s incomplete patient charts.

• Provided secretarial support to include preparation of correspondence, opening and sorting of mail, and answering phones.

• Work cross-functionally with all physicians and staff to ensure optimum patient coding.

• Acted as a professional representative in dealing with all levels of hospital and staff personnel.

• Solicited the cooperation of the office staff and hospital personnel in fine-tuning department processes and operations.

• Identified any problem areas and communicate those to the Supervisor.

• Notified Billing Company of any unusual circumstances that may affect patient volume, billing and/or collections.

• Assumed a proactive role in completing assigned tasks and innovative in problem solving.

• Maintained patient medical record confidentiality at all times.

• Responsible for maintaining and verifying all patient registration information.

• Responsible for verification of medical benefits and obtaining referrals to insure payment for exams.

• Preformed ICD-9 and CPT coding for super bills and referrals.

• Responsible for scheduling patient exams as directed by the physician.

• Responsible for scheduling appointments, pre-certifying and scheduling all tests and referral appointments.

• Responsible for ensuring that all pre-operative tests and notes are sent to physicians hospitals as required and needed.

• Performed all tasks related to the medical records department.

• Maintain and comply with all OSHA and HIPPA standards.

2006 – 2008 Esse Health Columbia, IL

Patient Services Representative/Patient Coordinator

• Responsible for maintaining and verifying all patient registration information.

• Verified insurance coverage and social security numbers.

• Responsible all responsibilities as the telephone operator and phone triage.

• Handled prescription refills using standing orders and refill protocol.

• Responsibile for reconciling daily cash log, payment processing, and end-of- day balance sheet.

• Responsible for maintaining inventory processing, ordering, receiving, data maintenance

• Developed training manuals for phone operators and front desk personnel.

• Trained and directed new employees.

• Responsible for compiling/developing and maintaing spreadsheets for various operational procedures for three practices to view on public drive.

• Responsible for scheduling appointments, precertifying and scheduling all tests and surgeries for three sites and five providers.

• Responsible for ensuring that all pre-operative tests and notes are sent to surgeons and hospitals as required and needed.

• Maintained and complied with all HIPPA, OSHA and CLIA standards.

• Input all patient information into the computerized billing software.

• Preformed ICD-9 and CPT coding for super bills and referrals.

• Performed administrative support duties as needed.

• Performed all tasks related to the medical records department.

2003 – 2006 All Mortgages, LLC Columbia, IL

Loan Processor

• Processed loans.

• Handled incoming calls.

• Scheduled appointments.

• Performed administrative support duties as needed and required.

2000 – 2003 Phillip Services Corporation Columbia, IL

Accounts Payable/Customer Service Clerk

• Handled all responsibilites pertaining to the Accounts Payable Clerk’s position.

• Managed and reconciled petty cash account.

• Perfomed tasks pertaining to customer service position/department.

2000 Schorb, Brinkmann & CO, Ltd. Columbia, IL

Receptionist/ Customer Service Clerk

• Performed computer data entry/word processing/spreadsheets.

• Handled all responsibilites pertaining to the Receptionist/Customer Service Clerk’s position.

• Ordered supplies.

• Compiled trust, bonds and financial statements.

1999 American Renovation & Construction Columbia, IL

Project Manager Assistant

• Managed all aspects of construction office.

• Compiled and tracked time sheets.

• Disbursed checks.

• Utilized computer applications included word processing and spreadsheets.

• Issued purchase orders for supplies.

• Handled all office correspondence including government reports.

1999 H&R Block Columbia, IL

Tax Preparer/Customer Service

• Met with clients concerning income tax returns.

• Called prospective clients.

• Scheduled appointments.

• Handled all responsibilites pertaining to the Customer Service position.

1978 – 1998 Luhr Brothers, Inc. Columbia, IL

Field Office Manager/Project Assistant

• Prepared payroll/issued checks.

• Purchased all supplies and parts for dredging operations.

• Handled all responsibilites pertaining to the Accounts Payable/Accounts Receivable position.

• Created and maintained all reports relating to accidents and insurance.

• Handled scheduling of all union, government and sales representative meetings.

• Coordinated travel arrangements for dredge superintendent and corporate officers.

• Researched and compiled information on equipment and solicited bids for equipment and supplies.

• Scheduled dredge crews concerning shifts and work location.

• Assisted engineering department with removal and disposition of materials and

blueprints.

Education 2009 Medical Billing & Coding Training (48 hour course)

1999 Tax Preparer, H & R Block Tax School (completed four courses - 152 hours)

1975 Cosmetology License, Cape Girardeau School of Beauty (7 month course)

1974 CNA, Cape Girardeau Vocational School (6 week course)

1973 Office Procedures & Management, Beck Vocational School (9 month course)

High School Diploma, Chester High School

Licensures

and Certifications • Certificate - Tax Preparer

• Certificate - Excel

• Certificate - Word

• Certificate - Office Procedures & Management

• Certificate - CNA

• License - Cosmetology

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