Medical Assistant Customer Service

Patricia Y. Stokes, CCMA/CPCT

**** ******** ****** ************, ** 19142 *******.*******@*****.*** 215-***-**** 623-***-**** 623-***-****

Detail oriented and resourceful Medical Professional with extensive experience in multiple industries and additional certifications as Medical Assistant and Pharmacy Technician

SUMMARY OF QUALIFICATIONS

Experienced in medical office and retail pharmacy settings with abilities in Phlebotomy, Insurance Verification, EKGs, CPR and First Aid

Highly adaptable and resourceful rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment and organizational objectives

Self-motivated and goal-oriented, thrives in both independent operations and team dynamics, builds alliances and engages in cross-functional activities

Demonstrates professionalism, tenacity, thoroughness and dedication, with solid work ethic, highly developed interpersonal abilities and friendly demeanor in executing professional responsibilities

Education And Training

Certification Program / Medical Assistant- Patient Care Technician 2008

Pennsylvania Institute of Technology Philadelphia, PA

3.75 GPA

additional training and skills

Certified Phlebotomy Technician

Certified EKG Technician

Certified in CPR and First Aid

Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), MS Dos, Windows, Navinet and Word Perfect

Medical Terminallogy

Professional Experience

Medical Assistant September 2009 – Present

ATC Health Care Services Upper Darby PA

Broad and Grange Family Practice Philadelphia, PA

Local family medical practice operating with two physicians

Answered phones, scheduled appointments, maintained files, received lab results and reports, gathered vital signs and provided phlebotomy services including specimen preparation and shipping as needed

Performed EKG testing, scheduled MRI tests and provided referrals when necessary in addition to instructing patients in physical therapy routines

Pharmacy Technician October 2006 – November 2007

Rite Aid Pharmacy Bala-Cynwyd, PA

Retail location of a major pharmacy chain operating nearly 4,800 stores in 31 states and the District of Columbia

Processed prescription orders dropped off by patients or called in from doctors’ offices, verified insurance coverage, maintained stock and inventory and performed audits

Conferred with doctors and patients to confirm information, explain changes in insurance formularies, calculate dosages and assure accuracy of orders

Loan Processor March 2001 – August 2003

Cendant Mortgage Mt. Laurel, NJ

Mortgage company offering a variety of mortgage types

5 Entered data of financial and demographic information on loan applications

Customer Service Rep October 1989 - September 2000

United Parcel Service Philadelphia Pa

Major shipping company for international and domestic packages

6 Answerer customer calls regarding domestic and international shipping regulations

7 Processed shipping records for international and domestic shipping for accounts recievable

Contact this candidate