Deanna Hunter Resume

Deanna R. Hunter

**** ***** **** ******

Broadview IL, 60155

Email: ************@*****.***

Home: 708-***-**** Mobile: 708-***-****

EDUCATION DeVry University, Chicago, IL Expected Graduation 06/2013

Bachelor of Science - Business Administration/Management

OBJECTIVE I am a professional, who is detailed–oriented, a team player, and multi-tasker who is interested in obtaining a position where I am able to utilize my interpersonal and communication skills while being a valuable contribution.

EXPERIENCE Nicor Services, Naperville, IL 10/2011-Present

Dispatcher

• Provide effective customer service by scheduling and verifying service appointments

• Create service tickets, manage customer orders and concerns

• Dispatch schedule and calls to field technicians as well as tracking with Telogis GPS tracking system

Ricoh Business Solutions, Addison, IL 09/2007-06/2011

Customer Service Assistant

• Manage inbound customer orders and verify accuracy of information

• Input orders into BMS/Oracle system and notify Warehouse to ensure processing

• Monitor the completion of orders by tracking the shipment, delivery, installation and billing of the orders.

Spencer Technologies, Schaumburg, IL 03/2007-08/2007

Office Support Clerk

• Impute technician travel and labor hours as well as verified the employees work hours through GPS tracking system

• Ordered parts for service and submitted invoices

• Contacted sub-contractors to fulfill job orders and dispatched work orders

• Assisted Project Managers with development of projects and administrative support

Argent Mortgage, Rolling Meadows, IL 07/2006-03/2007

Sales Coordinator

• Performed sales support duties for 30 Account Executives and a Regional VP

• Ensured the data integrity of brokers and client information in the CRM database and ran daily submissions and productivity reports

• Respond and followed up on incoming sales leads and prospects by making initial contact and answering basic questions

• Maintained positive working relationships with vendors, brokers, and account executives and educated brokers on Argents policies and procedures

• Assisted with continuing development of projects and internal account management for external Account Executives

Avon Products, Morton Grove, IL 08/2005-12/2006

Customer Care Specialist

• Managed inbound calls to assist customers and ensure satisfaction

• Received and processed sales orders

• Composed letters in response to customer inquires via mail/email

• Processed billing invoices for Sales Reps

COMPUTER SKILLS MS Word, Excel, Access, Outlook, PowerPoint, Lotus Notes, Type 40 WPM, Oracle

ACTIVITIES Active Volunteer who frequently performs community service and works with non-profit Organizations

*Volunteer with Toys for Tots, Community Center, Chicago Cares, Ronald McDonald House

*PCDI, Interior Decorating

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