Customer Service Sales

DANIEL BRAUNEL

**** *. ***** *****

Phoenix, AZ *5086

eMail: *********@*****.***

Mobile: 480-***-****

OBJECTIVE:

To obtain a sales, marketing/events or customer service position with a progressive company that can utilize my skills,

talents, work/life experience, and provide opportunities to learn and grow professionally.

SUMMARY OF SKILLS AND& EXERIENCE:

• 5+ years experience in sales, marketing and events

• Outstanding customer service and retention skills

• Work best as part of a team; enjoy coaching and motivating peers

• Flexible schedule with ability to travel (have passport and luggage ready!)

• Excellent computer skills – Proficient with Microsoft Office (Word, Excel, Outlook and PowerPoint)

• Social media and web savvy (the Internet is the best invention… ever!)

• Conversant in basic Spanish

PROFESSIONAL EXPERIENCE:

5/2010-11/2010 Emochila, Buenos Aires, Argentina

Sales Representative (Offshore Telemarketing Firm)

As an expatriate living in Argentina, provided outbound lead generation and sales for leading San Francisco-based website design and development company serving the financial services industry. Emochila offers clients web design, development and hosting, online marketing tools, content and document management solutions. Made cold calls to US-based accounting firms and CPAs, generate sales leads for sales manager to close. Gauge potential customers’ interest in products and services, and effectively convey level of interest, motivation and potential objections to help sales team close the deal.

1/2011- Present

2/2007-5/2010; Natural Home Solutions, Anthem, Az.

Customer Service Technician

Provide superior customer service for natural home services company. Manage busy daily route to provide pest control and carpet cleaning services to customers, and meeting time schedules while ensuring complete customer satisfaction. Conduct inspections as needed and recommend solutions to prospective, new and existing customers. Compensation based both on service delivery and customer acquisition and retention. Up-sell customers to purchase additional natural products and services as needed for their home. Ensure all billing/invoicing and payments are processed correctly and that all customer issues are properly documented on work orders. Manage supply inventory and quality control. Assist with sales and marketing campaigns and promotions including staffing booths for events and trade shows as primary sales and support person, door-to-door and direct sales and telephone sales and customer service. Licensed/certified pest control and carpet cleaning technician.

1/2006-2/2007 BackYard Solutions, Phoenix, Az.

Spa Installer

Worked to help build family-owned entrepreneurial start-up. Serve customers by ensuring the proper installation of spas for residential clients throughout metro Phoenix area. Build concrete forms, dig trenches for plumbing and electrical and assist electrician with the power installation. Complete assembly of all plumbing, move spa into place and perform test and start up to ensure smooth operation. Team lead for laborers.

6/2005-9/2005 Pancom Southwest Inc, Phoenix, Az.

Systems Furniture Installer (summer job)

Receive commercial furniture. Upload and offload furniture from truck into client’s facility with care and respect. Read and interpret plans blueprint and architectural and furniture layouts. Assemble and install systems, case goods and wall hung furniture with efficiency with a high degree of customer satisfaction.

1/2005-6/2005 Terri’s Consign & Design, Scottsdale, Az.

Warehouseman/Furniture Mover

Ship and receive residential furniture. Shrink wrap, blanket wrap, secure and stage the furniture in the truck. Deliver and install furniture in client’s residents. Load purchased furniture in vehicles.

Assemble, repair and/or discard furniture. Move furniture onto and off of the showroom floor. Clean and maintain warehouse and showroom. Place pricing tag on items and keep inventory of warehouse as well as in showroom.

7/2004-12/2004 Hollywood Video, Scottsdale, Az.

Guest Service Representative

Serve customers and handle cash, check and credit card transactions in a high-volume retail environment. Provide courteous service by recommending and assisting customers with movie choices. Check- in/check-out movies; Maintain inventory and re-stock all movies within the store.

10/2002-7/2003 Cold Stone Creamery, Scottsdale, Az.

Salesperson/Coach

Represented and sold the “Cold Stone Experience”, continually going the extra mile to entice customers to return by offering enthusiast service. Prepared customer’s unique ice cream selections and handled cash and credit card transactions using computerized register. Kept inventory and maintained a clean and sanitary store that followed all FDA guidelines. Closed and prepared the store for the next day’s staff, ensuring proper safety and security procedures. Received extensive training to become a Coach. Trained employees of new franchisees to open, run and successfully maintain their own stores.

EDUCATION:

Desert Mountain High School, Scottsdale AZ

Graduated: May 2005

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