Customer Service Supervisor

Luis Lopez (H) 347-***-****

*** **** ********** ***. (C) 347-***-****

NY. NY. 10032 **********@*****.***

My objective is to find a full time position with a company that can offer career growth. I have over 13

years of experience working in the warehouse industry and I am fluent in English and Spanish.

PROFESSIONAL EXPERIENCE

MWI VETERINARY SUPPLY- Harrisburg, PA Jan. 2009 – Nov. 2011

Warehouse Lead, Warehouse Assoc.

• Cross-train employees in picking, packing, shipping and stocking.

• Case pick by pick ticket orders, pack, and shipped by UPS and FED-EX.

• Receiving and checking freight, stocking and rotating inventory.

Atlantic Coast Packaging – Harrisburg, PA Sept. 2007 – Nov. 2008

Warehouse Supervisor

• Supervision of loading and unloading trucks on a daily basis.

• Cross-training employees in order selecting, stocking, and packing.

• Oversee inventory control, shipping and receiving, as well as cost control.

• Implement training to employees to adhere GMP guidelines.

Dairyland – Bronx, NY Jan. 2004 – Sept. 2007

Route Supervisor

• Order entry, created bills of ladings for shipments, and other ground transportations.

• Prepared daily routes for drivers and oversee the processing of orders & ensuring quality customer service.

• Delivery budget, coordinating the use of automated and computerized systems, (SAP, AS400).

• Responsible for all perishables dry or frozen are not outdated, damaged per HACCP practices regulated by the FDA.

Walmart – Cayey, PR Feb. 2001 – Dec. 2003

Department Manager

• Supervised a team of five employees and management of their performance reviews.

• Provided customer service, merchandising, pricing.

• Ensure daily inventory and profit reports for my department.

• Ensured all procedures were performed according to GMP guidelines.

Kelly Services @ Glaxco Smithkline – Cidra, PR May 1999 – Jan 2001

Materials Handler – Temporary Position

National Computer Systems – Columbia, PA May 1995 – Mar. 1999

Administrative Coordinator, Shipping Clerk, Pressman’s Assistant

Bowne of New York – NY, NY April 1987 – Feb. 1992

Dispatcher, Copy Technician, Bindery, Mailroom

PROFESSIONAL BACKGROUND

Army Feb. 1980 – Feb. 1983

Honorable Discharge

Skills:

• Knowledge of 9001 ISO Concepts to ensure quality customer service.

• Knowledge of HACCP AND GMP for food safety, manufacturing testing equipment.

• Knowledge of computerized systems, UPS, Fed-Ex, Pitney Bowes., Mailroom

• Knowledge of printing, Xerox copy machines Docutech, Canon, Foil-Stamping, Bindery and Press Asst.

• Bilingual: fluent in Spanish and English

• Computer Experience: Microsoft Word, Excel, Access, E-mail, SAS, AS400, SAP, APPLE, RF SCANNER.

• Forklift : Cherry Picker, Stand-in Reach, Electric Jack

• 3 years experience as a Route Supervisor and a Warehouse Supervisor.

Contact this candidate