Customer Service Sales

DANIEL S. GRABAN

*** *** *****. *** **

Coraopolis, Pennsylvania

Mobile Phone: 330-***-****

*******@***.***

OBJECTIVE: To gain employment with a growth-oriented progressive company and pursue my interests in supply chain management, customer service, and logistics operations.

EDUCATION

THE OHIO STATE UNIVERSITY - COLUMBUS, OHIO

• B.S., Engineering, Aviation Management, Graduation Date: June 2006

• Course Work: engineering, science, math, and management

• Major GPA: 3.50 (4.0 scale)

QUALIFICATIONS

• Proficient with MS Windows, Word, Excel and PowerPoint

• Introductory knowledge of AutoCAD, Cadkey and C++ programming language

• Basic knowledge of Six Sigma and Kaizen

• Excellent customer service, leadership and problem solving skills

• Civil and Mechanical Engineering coursework

• High degree of mechanical aptitude

• Worked to put myself through college

WORK EXPERIENCE

MARCH 2011 –PRESENT

AVIATION OPERATIONS PITTSBURGH INTERNATIONAL AIRPORT – PITTSBURGH, PENNSYLVANIA

Operations Supervisor

• Ensures conditions and safety of airport is maintained per federal regulations

• Supervise staff of Consolidated Control Center, Facilities and Field Maintenance

• Monitors airfield and terminal conditions with regards to federal regulations

• Assists in coordinating emergency response to aircraft alerts, disasters and all other emergencies

• Responsible for opening and closing runways/taxiways in accordance with FAA

• Documents details related to any incident on airport property

DECEMBER 2008 – MARCH 2011

SALES AND OPERATIONS COMPEL FITNESS - BRIDGEWATER, NEW JERSEY

Training Director

• 50% face to face sales, 25% management/admin, 25% employee development

• Yearly sales goals – $100K-$150K

• Experienced seller, strong objection handling and closing techniques

• Hire, train, and develop assistant training directors and fitness trainers

• Act as liaison between my corporation and local gym ownership

JANUARY 2007 – NOVEMBER 2008

AVIATION OPERATIONS NETJETS - COLUMBUS, OHIO

Flight Coordinator

• Operated a sophisticated and proprietary computer system

• Assured contract compliance

• Provided timely and safety sensitive information to flight crews and all necessary departments

• Actively involved in logistical decision making process of daily flight schedules

• First point of contact for flight crews and internal departments regarding problem resolution

• Provided highest level of customer service when dealing with high end clientele

• Thorough knowledge of NetJets proprietary Intellijet ™ software

JULY 2003 – OCTOBER 2006

SALES AND OPERATIONS GOLD’S GYM - COLUMBUS, OHIO

Sales & Fitness Training

• Personal trainer and front desk staff

• Setup workout plans for members

• Excellent customer service and conflict resolution skills

• Sales: membership, nutrition and fitness items

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