Customer Service Representative
Resume:
Houston, Tx *****
Phone 832-***-****
E-mail *********@*****.***
Tonesia Perryman
Objective
I would like to secure a position with an organization that will offer the opportunity to utilize my training and experience in a challenging environment as well as be beneficial to my future. I expect to apply all of my experiences towards my nursing career.
Professional experience
2010- present Creative Connection Children's Center Houston, TX
Floater
• Maintain a safe play environment.
• Dress children and change diapers.
• Observe and monitor children's play activities.
• Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
• Sanitize toys and play equipment.
• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
• Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
• Assist in preparing food and serving meals and refreshments to children.
• Instruct children in health and personal habits, such as eating, resting, and toilet habits
2009-2009 ACS Houston, TX
Customer Service Representative
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
2006-2008 Walmart Supercenter Spring, TX
Automotive Technician
• Place wheels on balancing machines to determine counterweights required to balance wheels.
• Raise vehicles, using hydraulic jacks.
• Remount wheels onto vehicles.
• Unbolt wheels from vehicles and remove them, using lug twrenches and other hand and power tools.
• Reassemble tires onto wheels.
• Replace valve stems and remove puncturing objects.
• Hammer required counterweights onto rims of wheels.
• Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, battery, and other fluids; and add air, oil, water, or other fluids, as required.
• Change engine oil and filters.
• Rotate, test, and repair or replace tires.
2005-2006 Sonic America Drive In Houston, TXCashier
• Take food and drink orders and receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, or cash registers.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Clean, stock, and restock workstations and display cases.
2004-2005 Walmart Supercenter Houston, TX
Overnight Cashier
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Sell tickets and other items to customers.
• Process merchandise returns and exchanges.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Stock shelves, and mark prices on shelves and items.
Education
Nimitz Senior High School Houston, TX
2000-2002
GED
Faith Health Technical Institute Houston, TX
Certified Nursing Assistant 10/2011
References
Brandon Whitcher- 832-***-****
Jescekia Sam- 832-***-****
Deandra Hastings-832-***-****
Certifications
Certified nursing assistant, Texas Department of Human Services
Issued 11/2011
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