BRUCE W. SMITH

*** ***** ***** ****, ******* Valley, Washington 99206

650-***-****

qxi81j@r.postjobfree.com

Dynamic, solutions-oriented professional with proven track record of creating and coaching current and future leaders; delivering superior business results with strong commitment to fostering a working environment that encourages collaboration, improves transparency, and optimizes team performance.

SUMMARY OF QUALIFICATIONS

- Exceptional visionary; engaged in the consulting industry to utilize skills and expertise honed through years of coaching and management experience.

- Innovative, transformational leader; fully committed to providing and implementing dynamic leadership and teambuilding skills to the highest level of professional and personal excellence.

- Transformational and empowering coach equipped with capability to develop strategic vision, achieve consensus, spearhead changes, and conceptualize and execute innovative, sustainable initiatives.

- Passionate about cultural diversity and global integration within organizations while maintaining high level of personal and professional integrity.

CORE COMPETENCIES

EXECUTIVE COACHING

- Facilitated senior leadership teams in enhancing organizational communications and business transparency that led to stronger collaboration across the organization and improved employee engagement.

- Effective motivator using coaching, training, and cross-functional awareness to achieve organizational goals.

- Partnered with the Vice President of Marketing at People to People Ambassador Programs in closing a production facility with transparency and involvement from impacted associates.

- Researched and developed an executive-level internal communication strategy for Fiduciary Trust Company International.

ORGANIZATIONAL DEVELOPMENT & COACHING

- Created and implemented an innovative orientation and training program for the organization.

- Performed extensive situation analysis and identified strategies and tactics to improve the processes and performance of the marketing team at People to People Ambassador Programs.

- Led inbound call center management team to transform customer contact center by implementing standardized performance metrics, career paths, and targeted training which increased customer engagement and satisfaction scores at People to People Ambassador Programs.

- Facilitated and streamlined changes to pilot Finance and Accounting Management Training Program which allowed promising college graduates to gain organizational experience prior to accepting a position within Franklin Resources, Inc.

ORGANIZATIONAL COMMUNICATIONS

- Served as project manager and led a cross-functional team in redesigning the company Intranet which delivered improved functionality and usability at Franklin Resources, Inc.

- Led the communications team in responding to moderate and high level crisis situations during travel season at People to People Ambassador Programs when as many as 12,000 students and teachers were on program around the globe.

- Coached the senior leadership team in preparation for all quarterly associate updates and management through significant organizational changes at People to People Ambassador Programs.

CUSTOMER COMMUNICATIONS

- Directed and led by example, a service-oriented team, providing excellence in all areas of customer service delivery.

WORK HISTORY

(2009–PRESENT) PEOPLE TO PEOPLE AMBASSADOR PROGRAMS | SPOKANE, WA

SENIOR DIRECTOR, CUSTOMER EXPERIENCE | 2012–PRESENT

SENIOR DIRECTOR, MARKETING OPERATIONS AND COMMUNICATIONS | 2011–2012

SENIOR DIRECTOR, MARKETING OPERATIONS | 2010–2011

CONSULTANT | 2009–2010

(1997–2005) FRANKLIN RESOURCES, INC. | SAN MATEO, CA

MANAGER, CORPORATE COMMUNICATIONS | 1999–2005

DEPARTMENT SUPERVISOR | 1998–1999

PROJECT ANALYST | 1997–1998

EDUCATION

BACHELOR OF ARTS IN PSYCHOLOGY

Westmont College | Santa Barbara, CA

TRAINING

Co-Active Coaching Training | The Coaches Training Institute (CTI) | 2004

ACTIVITIES

Certified Pilates Teacher | 2005–2009

Independent Consultant in Leadership, Communications, and Life Coaching

TESTIMONIALS

“I arrived just one short year ago, Bruce was immediately brought to my attention…And so began what is possibly the most important professional relationship of my career… he’s proven to me, several times, that he is a trusted and true confidant; one who can listen without judgment, assess without blame, and counsel without dissembling. “

Doug, Chief Information Officer

“The key to Bruce’s coaching is the individual connection he gives each person. He has taken the time to understand me, my role, and my needs while helping me become my best, both professionally and personally. He understands different working styles and enhances the style that comes naturally to me. He hasn’t tried to change the way I work, but instead improve on it.”

Kylee, Project Manager

"I really appreciate Bruce's style. He is extremely intuitive, his observations are spot on, his advice is non-intrusive, and his mind is non-judgmental. I can't tell you enough how much his wisdom has helped me in my career and beyond. He is a natural coach and wise mentor. I would recommend him to anyone."

Olga, Manager

“He has a knack for cutting out all the ‘noise’ and helping uncover the root of any issues and proactively approaching barriers. In my experience working with Bruce I have felt more supported and encouraged than I have ever felt. Not only am I listened to but I am validated by his response and then challenged to take action. I am constantly inspired to move forward and to continue to grow because Bruce is always advocating for me and teaching me how to advocate for myself.”

Danielle, Operations Manager

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