Marveline Prevost Resume 03/18/08 Ver.4

Objective:

To utilize my years of experience in Administrative and Support Services to obtain a rewarding position.

Experience:

Customer Service

Assisted incoming customers as well as telephone customers with equipment and billing problems.

Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills.

Kept records of customer interactions and transactions, recorded details of inquiries, complaints and comments.

Sales/Ticket Agent

Answered customers’ questions about merchandise and advised customers on merchandise selection.

Itemized and totaled customers’ merchandise selection at checkout counter using cash register and accepted cash or charge cards for purchases.

Issued tickets, checked baggage, assigned seats, and provided flight information.

Assisted with boarding passengers and related duties as assigned.

Control Operator / Inventory Analyst

Processed production assembly orders.

Monitored and reconciled material inventory accuracy.

Administrative Human Resources Assistant

Maintained personnel files, provided records for employee and managers and updated databases.

Requested information from law enforcement officials, previous employers and references to determine applicants’ employment acceptability.

Employment:

Verizon Wireless 2005 – 2006 Riverside, California

Wal-mart 2002 – 2005 Corona, California

Dillard’s 2002 – 2002 Houston, Texas

America West Airlines 2000 – 2001 Las Vegas, Nevada

Northrop Aircraft Corporation 1991 – 1998 Hawthorne, California

Skills:

Knowledge of general office procedures including expertise in data entry, various computer software, typing (35 WPM), filing, faxing, copying, answering telephones and greeting customers.

Education:

El Camino College Torrance, CA

Business Management Courses

Bryman College Torrance, CA

Medical, Nursing & Business Courses

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