Customer Service Sales

Rebeckah McDaniel

*** ******* ****, ****** ** *2269 – 310-***-**** – ********.********@*****.***

JOB EXPEREINCE

Advanced Communications (AEI) - Destin, Florida Customer Service Representative 2011-2012

● Started in the Data Entry department Smart Circle by placing orders for DirectTV sales reps and their customers.

● Processed credit cards and credit checks while on the phone with the customer explaining the contract to them.

● After 6 months of working Data Entry, I was promoted to Order Entry/Customer Service with BudsGunShop.com.

● Answered questions regarding orders placed over the phone and online, dealing in order status and questions regarding the legality of a firearm in the given state of the customer.

● Placed orders anywhere from several hundred to several thousand dollars over the phone.

Kohl’s Department Store - Fort Walton Beach, Florida Sales Associate 2010 to Present

● Hired as seasonal part time, superior performance led to permanent position & increased responsibilities.

● Experience and not limited to working in Jewelry, Home and Kids, Intimates and Accessories, Ad Set. As well as truck (unloading and merchandising), MJM and overnight price changes.

● Trusted to secure & inventory $50K worth of incoming merchandise every week.

● Exceeds customer’s expectations by providing accurate and detailed information about products & alternatives.

Picatge, Inc. - Torrance, California Customer Care Representative 2008-2010

● Answered questions for clients (photographers and their clients) about the pricing of the products that we offer, shipping time, quality of products, how the images are managed as well we customer complaints.

● Did step by step walk through on creating events, uploading images and processing them in a timely manner for clients.

● If problems arose or products were needed at a specific time, made sure that they had gotten to the correct party.

Jamba Juice - Torrance, California Team Lead 2007-2008

● Promoted to lead position after five months, was Manager In Charge of the store and deployed team members, while dealing with large crowds of people and customer complaints.

● Opened and closed the store, lead team members throughout the day on projects as well as breaks.

● Trusted to make bank trips with large sums of profits made from the previous day, in most cases exceeding $10K.

● Ran calibration checks on juice, kept products well stocked for the next shift manager.

Ann Taylor LOFT - Torrance, California Sales associate 2006 – 2007

● Provided knowledge of our clothing to clients while keeping the store cleaned and stocked, answering phone calls and ringing the client up for their purchases.

VIP Express Transportation - Carson, California Dispatch/ Customer service 2003-2006

● Answered questions for clients about our services as well as setting up reservations.

● Remained in constant contact with the drivers on shift to ensure that they had the clients. Whether this was for pick up or drop off.

● Copied and faxed information to drivers regarding patient information for Monday morning pick up.

Victoria's Secret - Redondo Beach, California Sales associate/ bra specialist 2001-2003

● Provided knowledge of bras to clients, helping them find the right bra for their needs, working the register as well cleaning and stocking the store floor/ back room and answered phone calls.

EDUCATION

El Camino College – Torrance, California Earth Science/ Geology Major 2001 – 2008

● Completed all Geology courses at El Camino, including Geology class trips to Death Valley, Sierra Nevada, and Utah as well as 2 semesters of independent study.

● Staffed the National Association of Geo-science Teachers Convention, in Zzyzx, California (located in the Eastern Mojave Desert) in spring 2005.

● Was awarded the Wally E. Ford Scholarship for Earth Science in Spring 2005.

SCROC (SoCal Roc) California Regional Occupational Center – Torrance, California 2000

Hotel/ Restaurant Occupations I Course Numbers: 206 and 208

● Trained at the SoCal Roc center for every occupation in the hotel industry.

● On the job Training was done at Crowne Plaza Redondo Beach, California in room service and concierge.

VOLUNTEER WORK

Kohl's Cares A Team Events 2011

● March 2011, worked with Habitat for Humanity in building a house in Crestview, Florida.

● Feburary 2011, worked with the local Children Center. Provided lunch for the children, as well spending time with the children, such as playing sports or outdoor games with them.

W00tstock 2.0 and 2.1 Seattle, Washington and Portland, Oregon 2010

● Ran inventory for Paul and Storm and Molly Lewis, dealing $70K worth of merchandise, as well as profits made equaling out to roughly $55K for a single day.

● Supervised the merchandise volunteer team and deployed the team into certain areas of the theaters, as well as ensuring they were all able to enjoy the concert when we were without customer’s.

Penny Arcade (PAX) East 2010 John B. Hynes Veterans Memorial Convention Center Boston, Massachusetts

● Volunteered with the music duo Paul and Storm for the first ever Penny Arcade Expo on the East Coast. Ran inventory for all of the merchandise before and after the convention, placed merchandise on the floor for attendee viewing. Managed the cash box and provided the next volunteers on shift a run down of where we were for the day.

● Volunteered any other free time I had to helping out the other musicians and artists. My hard work and enthusiasm had shown through, I was asked by Paul and Storm to help with their upcoming w00tstock tours.

Anime Expo Los Angeles Convention Center, California 2008-2009

● Monitored the floors by keeping any eye out for shoplifters, black market selling, isle blockages made by attendees and merchandisers. Went under cover posing as an attendee to ensure the merchandisers were following the rules laid out in their contract.

References

Desmond Wooten Phone Relationship

4804 Del Amo Blvd #5-347-***-**** Close friend for 8 years

Torrance CA, 90503

Jessica Vidican Neisius Holguin Phone Relationship

719 N. 92nd St 206-***-**** Close family friend for 10 yrs

Seattle, WA 98103

Gili Woodhams Phone Relationship

1014 Airport Road #187 850-***-**** Former AEI employee and

Destin, FL 32541 current fellow Beachbody Coach

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