Technician Customer Service

Howard Luck

*********@*****.***

Network Technician qualified by 20 years’ experience. A Strong orientation to safety, customer satisfaction and building loyal accounts.

EXPERIENCE

Field Techs LLC.

May 2011 – December 2011 I & M Manager Nashville, TN

Oversees the administrative and technical operations of Walgreens Next-Gen IT Project. Hardware and software upgrades for VoIP, LAN/ WAN, PoS, and WAPs. Serves as main point of contact for team leaders and local store managers.

Upper Cumberland Communications

December2009-April2011 Contractor Knoxville,TN Performed RF site surveys for the design of WAPs to insure QoS on new and existing systems. Documented network cable certification testing. Advised and installed software upgrades per customer specifications.

M & D Electric

October 2007 – October 2009 Lead Technician Cookeville, TN

I&M of electrical, LAN/WAN devices in residential and commercial environments. Performed site surveys, cable pair and network certification, software upgrades, and customer training.

Barton’s Dinner and Movie

March 2006 – October 2007 A/V IT Technician Cookeville, TN

Designed, installed and maintained upgrades on VoIP, CCTV, LAN/WAN, and PoS systems for major motion picture movie equipment.

Superior Security and Telecommunications

August 2004 – February 2006 Lead Technician Cookeville, TN

Designed, installed and maintained Unified Communication applications in commercial and residential environments. Ensured customer satisfaction on Life Safety Systems.

Charter Communications

April 2002 – August 2004 Broadband Technician Cookeville, TN

Installation and Maintenance of , VDSL customers on the Broadband network. Trained employees on pole climbing, electrical hazards, and safe ladder handling.

Hub City TV

October 2001 – February 2002 DSS Installer , Cookeville, TN

Installed, programmed and repaired satellite systems per SBCA standards.

Bell South Telecommunications

February 1997 – October 2001 Senior Technician Lebanon, TN

Installation and maintenance of outside plant and Digital Loop Carriers for customer access to the public switched telephone network.

Pioneer Communications

October 1993 – February 1997 Lead Technician Cookeville, TN

I&M, customer service rep. for AT&T PBX, VoIP systems in TN, Southern KY area.

Harden Electrical Contractors

March 1990 – October 1993 Journeyman’s Apprentice Miami, FL

Installed and repaired electrical service devices in residential and commercial environments.

U.S. Army

February 1987 – October 1989 Electronics Technician Fort Riley, KS

Installed, maintained, repaired and operated secure wireless communications and electronic equipment.

EDUCATION

Miami Dade College Robert Morgan Vocational Tech

October 1991 AAEE December 1986 Diploma

Electronics Engineering Electronic principles of digital technology

Homestead Senior High School

June 1986 Diploma

CADD

General studies.

SKILLS

CERTIFIED TECHNICIAN: EQUIPMENT CERTIFICATIONS:

CCNA-Voice AT&T – KSU, PBX

SBCA – I & II Lucent - PBX

DBS – I & II Avaya – PBX, ACSS, VoIP

NBFAA Nortel – PBX, VoIP

TBFAA Fujitsu

Microsoft

Simpson, Fluke

Siemens

ELECTRONICS AND ELECTRICAL: COMPUTER:

NEC Codes Microsoft Office 2003/2007

Digital and Analog Circuits, I=V/R Word, Excel, PowerPoint

Low Voltage Windows Servers 2003/2008

3 Phase AC/DC Microsoft Active Directory

Equipment Repair Firewall, VPN’s

Digital Test Equipment use CADD

NETWORKING: TELEPHONY:

Routing, switching Bell South basic through advanced

Fiber Optics T-1, T-3, T-100

SONET ISDN

ATM PSDN

OSI Model SIP

Hardware/Software – Installation/Maintenance QoS

STP, UTP CAT3, 5, 5E, 6 Unified communications

DHCP IP PBX, KSU

TCP/IP, IPv6 PRI and BRI network offerings

EIA/TIA 568 VMS, CMS

IEEE 802, 802.3, 802.11 Wireless 3G, CDMA, 4G

VPN, Firewalls

Unified Communications BUILDING SYSTEMS:

Tier I, II, & III Site Survey

Customer Support Network Architecture

Routing Electronic Security

Commercial and Residential Wiring Fire Alarm

Structured Cabling CCTV

WAP’s Access Control

Medical Alerts

SAFETY IN THE WORKPLACE: Home Automation

OSHA Emergency Evacuation

ISO Standards Infrared, Wireless Technology

First Aid Digital and Analog Circuits

CPR NBFAA, TBFAA, NFPA71

Pole Climbing 101 Life Safety Codes

Ladder Handling

Defensive Driving

Drug-Free Workplace

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