Customer Service Data Entry

ELIZABETH HOLLOBAUGH

*** ***** ******, *** ***

New York, NY 10001

Tel: 917-***-****

Email: *************@*****.***

Office support professional with administrative/receptionist experience. Able to wear multiple support hats within an organization and have experience across multiple fields and industries.

EXPERIENCE

CUST SVC REP/JEWELRYMIU.COM / NEW YORK, NY JULY 2010-OCT 2011

• Handled customer service inquiries and problems with orders.

• Took and processed orders online and on the phone.

• Created a bookkeeping ledger on Excel to keep track of all orders for the day.

• Assisted with advertising and promotion of the website.

RECEPTIONIST/WASSERMAN, GRUBIN & ROGERS, LLP, /NEW YORK, NY NOV 2007–MAR 2010

• Handled front desk reception duties which included answering multiple phone lines, transferring, forwarding calls and paging, as well as greeting clients and visitors

• Scheduled conference rooms for depositions and meetings, signing for deliveries, viewing and distributing mail

• Created and maintained attendance report keeping track of associates and staff members

RECEPTIONIST/FORRESTSOLUTIONSSTAFFINGAGENCY INC/NEWYORK, NYJULY2005–SEPT 2007

• Worked in temporary assignments in a variety of large corporate settings which included Deutsche Bank, Alliance Bernstein Investments, Curtis Mallet Prevost, Colt & Mosle LLP; Cadwalader, Wickersham &

Taft LLP.

• Duties performed included:

Independent supervision of special litigation project summarizing depositions

Answering incoming calls transferring callers to the appropriate department, paging

Meeting, greeting clients and visitors offering refreshments. Booking conference rooms and assisting in other clerical tasks including filing financial reports, putting meeting kits together and generating activity reports on excel, handling car service arrangements, and catering orders. Did data entry and administrative projects when needed.

RECEPTIONIST/CUST SVC REP/ NABET-LOCAL 16 NEW YORK, NY JAN 1996–APR 2005

• Handled a busy multiple line phone system and greeted union member either by phone or in person. Assisted union members with their problems and inquiries regarding their accounts. Completed other office duties including mass mailings, filing, computer projects using word and excel, distributing incoming mail.

EDUCATION

LaGuardia Community College, Long Island City, NY Aug 1994–May 1997

• Liberal Arts degree – A.A.S., 1997

SKILLS

• Microsoft Windows, Word, Excel, Outlook and the Internet

• Advanced multiple-line switchboard and customer service skills

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