Engineer Technical Support

Siddhi Godhankar

***** * ********* **** 612-***-****

Apt 2121, Irving, TX -75063 ******.*********@*****.***

Objective Seeking full-time position as Business Objects Administrator or Developer

Education

YCCE, Nagpur University, India July 2007

Bachelor of Engineering in Computer Science

Experience

Parametric Technology Corp., USA (Associate Consultant) February - May 2012

• Analyzed business processes of customers and implemented workflows to automate processes and reduce costs and time

• Worked on pilot projects, developed and presented proof-of-concept(s) after analyzing customer requirements and processes

KPIT Cummins, Pune, India

Senior Architecture Engineer - Business Object September 2009– December 2010

• Led weekly technical BO community calls to discuss high risk issues, new releases and bug fixes

• Coordinated with Business Objects developers to fix bugs and enhance product per customers’ requirements

• Responsible for onboarding new engineers in team. Trained new engineers in customer’s business processes to ensure smooth and quick induction into team

• Consolidated, validated and documented issues encountered with customers’ processes and product installations. Published these documents as technical papers on SAP’s information portal

• Continued with responsibilities of Business Objects administration, publishing, scheduling and reporting

Architecture Engineer April 2008 – August 2009

• Installed, configured, clustered, upgraded and tested Business Objects XI environments for release R2/R3.0/R3.1

• Analyzed and resolved several hundred tickets (up to L3) and issues with Business Objects Enterprise

• Interacted with end-users to gather requirements for reports. Scheduled and published reports (WebI, DeskI and CR Reports) based on business requirements. Responsible for administration and configuration of CCM and CMC

• Resolved reporting issues based on universe design and reports faced by end-users. Corrected report designs at architectural level

• Responsible for security administration in Business Objects installations

IBM Daksh, Pune, India July 2007 – December 2007

Engineer, Technical Support

• Communicated with HP’s customers in United States, provided technical support and troubleshot software and hardware issues faced by desktop and laptop customers

Technical Skills

• Data warehouse & Reporting: Business Objects Enterprise XI Release 2, BOE XI 3.0, BOE XI3.1, Crystal Report Server, BO Edge

• Databases: Oracle, SQL Server (2000/2005), MySQL

• Programming Languages: Java, C, C++

• Web Designing & Scripting: HTML, CSS, JavaScript, Adobe Flash/Photoshop

Leadership and Honors

• Application Lead, October 2008 – December 2010: Led team of twelve engineers and responsible for on boarding new engineers in team

• KCS Coach, April 2008 – December 2010: Led team to document best practices and publish technical papers on SAPs’ portal

• Received award for resolving maximum number of customer issues for three straight quarters

• Recieved award for maintaining 0% defect rate over two continuous quarters

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