Administrative Assistant, Customer Service & Data Entry

Lynda D. Marshall

La Valse St. Apt ****

Grand Prairie, TX 75052

Cell 817-***-****

**********@*****.***

OBJECTIVE:

To obtain a career opportunity in an organization where I can apply my diversified background knowledge and skills.

EXPERIENCE:

First Advantage, Dallas, TX 2011-Present

Criminal Processor

• Data Entry and Customer Service.

• Processes criminal employment and motor vehicle registrations for employers.

• Make outbound calls to various court offices, retrieving information for employers.

• Keying large volumes of court records.

Family Care and Comfort, Mansfield, TX 2010-2011

Certified Nursing Aide

• Assisted patients with daily living activities.

• Assisted with feedings and medication reminders.

• Ran daily errands.

• Worked with Alzheimer’s patients.

Kansas City Star Newspaper, Kansas City, MO 2005 - 2010

Clerk/Customer Service/Data Entry

• Data Entry and Customer Service.

• Manage a high volume workload within a deadline-driven environment by prioritizing projects.

• Answer incoming calls from clients; make outbound calls to correct invalid information and verify accuracy; respond to routine email regarding department.

• Handle customer inquiries, complaints, billing questions and payment extension/service request.

• Keying large volume of transactions into database and set up new accounts; process incoming mail.

• Processed and recorded financial information; maintained and filed all documented information.

checks, cash, debit and credit card payments that were processed daily, assisting the Billing Department.

A-Luster Metal Finishing, Kansas City, MO 2005 - 2005

Administrative Assistant

• Answer phones in professional manner providing prompt and accurate responses to routine inquiries.

• Greeted and assisted customers; provided and maintained quality customer service.

• Data Entry and General Office duties.

Jones & Babson Mutual Fund, Kansas City, Mo 2003-2004

Transaction Processor I

• NSCC Fund Service processing.

• Researching Fund Service error rejects.

• Processed various financial transactions and mutual fund accounts.

• Support person for the wire desk, call center, reconciliation and quality control.

Health Midwest, Kansas City, MO 2002-2003

Purchasing Clerk

• Coordinated with the Purchase Department.

• Processed Purchase Orders.

• Answered incoming calls

• Assisted Vendors throughout various departments of Hospital

EDUCATION:

University of Texas Arlington, Arlington TX 09/10-Present

A.A.S. Healthcare,

CTK Nursing Aide School, Irving, TX 07/10-09/10

SKILLS:

MS- Office, Word, Basic Excel; type 40- 45 WPM; 10-key by touch

CPR/AED for the Professional Rescuer & Healthcare Provider

Certified Nursing Aide

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