Customer Service Management

JUDD ASBILL

Cell: 404-***-****

Email: ****.******@*****.***

Linked In: Judd Asbill

EXECUTIVE PROFILE

My goal is to be in a management position where I can utilize the customer service and project management skill sets that I developed through interacting with customers on a daily basis in a retail store as well as organizing and running sporting events for an NCAA university. My role at Publix requires me to interact with and assist customers in whatever way I can to make their shopping experience enjoyable. Customer service is the primary ingredient behind the success of any business. When I first began my position at Oglethorpe University, I took on the responsibility of establishing and implementing a checklist and process which guaranteed that all necessary tasks for running a varsity sporting event were covered before each game began. I also took on the responsibility of developing a system that ensured we had the required number of student workers that were needed to run each home game.

SKILLS & QUALIFICATIONS

Vendor Relationships & Management Research Analysis

Leadership & Team Building Presentations & Business Communications

Multi-task Troubleshooting

Project Management Operations Management

PROFESSIONAL EXPERIENCE

Publix Supermarkets, Inc. – A retail shopping store where shopping is a pleasure

Atlanta, GA

January 2011 – Present

Customer Service

Check customers’ groceries out at the cash register

Bag customers’ groceries and take them out to their cars

Assist customers in finding items

Oglethorpe University – A university named after, James Edward Oglethorpe, who founded the colony of Georgia Atlanta, GA

January 2007 – January 2011

Assistant Director of Game Operations and Equipment Manager

Oversaw all game day operations in men’s and women’s varsity soccer, basketball, women’s varsity volleyball and men’s varsity baseball

Managed day-to-day operations of athletic facilities and games including maintenance and upkeep of facilities, managing equipment, ordering supplies, supervising behind-the-scenes activities so games run smoothly

Developed checklists for planning, directing and coordinating game day activities

Responsible for organizing schedules and job assignments for student workers

Acted as liaison for Oglethorpe University’s visiting sports teams and officials as well as serving as point of contact for companies that contract with the Athletic Department

Broadcasted baseball games on Petrel Sports Network

Assisted in equipment management, including washing, organizing and storing players’ uniforms after games and practices

Assistant Director of Game Operations for 2009 NCAA Division III Women’s Tennis National Championship

Tournament Director 2009 NCAA Division III Women’s Basketball National Championship Rounds 1 & 2

Synovus (NYSE: SYN) – A bank holding company that owns several community banks in the southeastern part of the United States

Alpharetta, GA

2006 – 2008

Loan Processor

Sorted, scanned and verified loan documents

Played vital roles in processing loans for 7 different affiliate banks Performed data entry into Lenders Workbench to help track loans

CompuCredit (NASDAQ: CCRT) -- A company that specializes in providing financial services to consumers who are underserved by traditional financial institutions Atlanta, GA

2004 – 2005

Internal Auditor

Performed operational audits on stores throughout the state of South Carolina

Ensured stores’ adherence to company’s Policy and Procedures Manual

Verified utility deposits for stores acquired by company in 17 states

Prepared business license applications in multiple U.S. jurisdictions

EDUCATION & TRAINING

Bachelor of Science, Business Administration & Management

Elon University

Elon, NC

Study Abroad – Eastern Europe; New Zealand; European Union – Learned how the European Union was organized and was present during the implementation of the Euro, experienced how the hospitality industry and some of its policies and procedures have an international basis, studied how the European Union functions

COMPUTER SKILLS

Microsoft Office

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