Manager Human Resources

Nicole L. Hand, PHR

****C E. *th Street Charlotte, NC 28204 704-***-**** ¬ *****@*****.***

EXPERIENCE

HR Manager, Southeastern Metal Products LLC Charlotte, NC

March 2010 - Present

• Employee Relations: Morale boosting, investigations into employee claims, employee surveys, holiday celebrations and employee suggestions to make continuous improvements.

• Benefit Administration: Administer all benefit plans, answer benefit questions, research claims, open enrollment, research new and economical benefit plans annually, and reduce benefit costs annually.

• Recruiting/Hiring/Retention: Responsible for recruiting, hiring, competency-based interviewing, coaching managers, exit interviews, turnover reduction, college recruiting, agency RFQ’s and negotiation.

• Compliance: Report new hires, record keeping – personnel and benefit files, Cobra administration, and compliance with federal and state law: FMLA, ADA, EEO, STD/LTD, Workers Compensation, payroll, 401K testing and census and unemployment claims.

• Metrics/Compensation: Turnover, sources of hire, new hires, terminations, salary comparisons, salary banding, merit increase analysis, retention and minimized costs.

• Implementation: Formulate and recommend HR policies and objectives for the company, partner with management to communicate HR policies, procedures, programs and laws. Maintain employee handbook and continuously implement new policies or changes to policies, monitor and advise managers on the discipline system of the company.

• Training: Track, recommended and create all training, track current safety training and departmental training through a matrix and internal or external materials.

• Member of company Leadership Team.

Volunteer & Member of Community Outreach Committee, Humane Society of Charlotte Charlotte, NC

Pet Sitter for Meow & Fetch

April 2009 – Current

HR Manager, National Diagnostics, Inc. Charlotte, NC

September 2007 – March 2009 (layoff)

• Recruiting/Hiring/Retention: Responsible for recruiting, hiring, competency-based interviewing, coaching manager/supervisors, exit interviews, turnover reduction.

• Compensation Planning/Organizational Development: Create competencies related to each specific job to update job descriptions and create salary bands throughout the company, yearly merit increase planning, and promotion recommendations, HR budget and invoice review, payroll processor. Reorganization of departments to fit company’s’ needs.

• Compliance: Report new hires, record keeping – personnel and benefit files, Cobra administration, compliance with federal and state law: FMLA, ADA, EEO, ST/LT disability, 401K testing and census, unemployment claims, maintain employee handbook and continuously implement new policies or changes to policies, monitor and advise managers and supervisors in the discipline system of the company.

• Metrics/Analysis: Turnover, sources of hire, new hires, terminations, salary comparisons, merit increase analysis, retention, minimized costs.

• Employee Relations: Morale boosting: Create employee-driven team to participate in fundraisers, health fairs, games, holiday celebrations, prepared company newsletter, conducted investigations related to employee claims.

• Benefit Design: Make recommendations to lower benefit costs and improve coverage for the company and employees (lowered costs by approximately $30K).

• Implementation: Formulate and recommend HR policies and objectives for the company, partnering with management to communicate HR policies, procedures, programs and laws.

• Training: Create a manager’s toolkit to help guide managers through their HR responsibilities, new hire orientation, IT training company wide for security issues and responsibilities of an employee.

HR Generalist/HR Specialist/Recruiter, Balfour Beatty Construction (Previously Centex Construction) Charlotte, NC

November 2006 – August 2007

• Provide full service HR support for 250+ employee business units. Process new hires, terminations, recruiting, metrics, paperwork, benefits, exit interviews, employee relations and special projects.

• Coach Managers daily with employment law, company policies and on boarding.

• Report monthly HR metrics, such as: turnover, time-to-fill, source-of-hire, new grads, and expenses.

• Recruiter responsible for regional business units totaling 360+ employees and approx. 40 open positions. Handle all college recruiting and advertising methods

• Maintain a 28-day time-to-fill goal, 50% of sources recruited were referrals and lowered agency recruiting costs.

Contract Recruiter, Coca-Cola Bottling Co. Consolidated Charlotte, NC

June 2006 – November 2006 (contract position)

• Source and recruit for Technical Operations, Transportation and Finance positions throughout the company – built relationships with hiring managers to determine local schools and advertising methods.

• Responsible for applicant tracking, maintain 28-day time-to-fill and open position metrics.

• Compile data and create a Recruiting Manual with procedures, forms and how-to methods.

HR & Recruiting Coordinator/Corporate Recruiter, Sunbelt Rentals Charlotte, NC

March 2005 – May 2006

• Conduct pre-employment process for all new hires (200+ locations) – administer background checks and contact managers once complete – use HR laws and company policies to determine hire practices.

• Recruit and source for 3 regions (over 15 states and 60 locations), parent company (Ashtead Technologies via UK) and entire Corporate Office positions, such as IT, Accounting, Marketing, Human Resources and Collections.

• College Recruiting/Career Fairs – conduct relationships with colleges and attend various college and career fairs throughout the country in order to source potential candidates.

• Manage entire Employee Referral Program – including bonus months and payout dates.

• Responsible for Intranet sight – remove, add and update any job positions and descriptions for all 200+ locations.

• Conduct all Exit Interviews; report all metrics on background, ad spending, new hires, turnover and referrals.

• Responsible for special projects – Jessica Lunsford Act, Florida Power & Light.

Sales & HR Coordinator, Ambassador Personnel Services Charlotte, NC

March 2003 – March 2005

• Assist with all recruitment activities such as national and regional searches, creating new forms, managing the branch web site, processing recruitment and hiring paperwork and helping the office manager with workers compensation and unemployment wages.

• Handle all workers compensation files, administer drug tests and training videos, check criminal backgrounds, personal/business references and keep safety files accurate and current.

• Inside Sales – call new and existing clients to encourage more work, administer phone interviews with applicants and compose and edit newspaper ads weekly. Work with our sales rep to construct new marketing ideas, materials and surveys.

Product Analysis/Database Maintenance/Administrative Assistant/Marketing Assistant Raleigh, NC

January 2002 – February 2003 (Contract Positions with Local Employment Agencies)

• Maintain company databases.

• Assist President with trafficking of advertising and marketing projects such as brochures, trade shows, focus groups and training. Help manage vendor/client relationships and billing.

EDUCATION

Professional Human Resources (PHR) Certified – 12/2011

Bachelor of Science in Business Administration

University of South Carolina, Columbia, SC – December 2001

Major: Marketing with a concentration in International Business / Minor: Spanish

• Received academic achievement for International Business Specialization

• Selected to participate in the International Small Business Development of SC to conduct market research, manage focus groups, and compile data for a state run grant to benefit the needs of the local Spanish Community

SKILLS

• Proficient in Microsoft Word, Power Point, Excel, Publisher, Outlook - some Access, Visio and Sharepoint.

• Applicant Tracking Systems (SonicRecruit, StaffSoft, Webhire), Payroll Systems (ADP, IOI, TimePlus).

• Intermediate level of proficiency in the Spanish language.

INTERNATIONAL EXPERIENCE

• Lived in London, England for two years and Studied in Granada, Spain

• Traveled extensively throughout Europe and Africa

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