Customer Service Management
Resume:
Tsahai Scott – Williamson
Lot *** Poinsettia Drive, Sydenham Gardens, Spanish Town, St. Catherine, Tele: 370
Email:
Professional Profile
Seeking a position of responsibility and accountability utilizing my knowledge and
experience in an area that will allow me to maximize my potentials. Utilize strong
organizational communication and interpersonal skills in a creative,
environment.
Skills Acquired:
Ability to plan and coordinate work
Ability to supervise the work of others for
maximum effectiveness
Ability to liaise at all levels internally and
externally
Ability to contribute to policy
conceptualization and implementation
Ability to Motivate others through personal
development and skills training
Professional Accomplishment
Registrar General’s Department
Outstanding employee in customer service 2000/2001
Outstanding CSR 2001/2002
Employee of the Month on three occasions
Assigned to Project Management Team with responsibility for Implementation of the
Avaya Telephone System
Jonathan Grant High
Prefect,
Silver Award for Original Standard English poem done at National Speech Festival,
Runner up Head girl
University College of the Caribbean
President’s Award for Excellence and Innovation
370-0024 / 981
**********************@*****.***
challenging yet stable
alization Additional Training:
• Government Procurement
Seminar
• Corporate Governance
Religious Assignments
Recently inducted as Minister
Evangelist in local assembly with
special responsibility for Youth
Ministry
Teacher / Preacher
Accomplishments
981-5645,
Assignments:
Tsahai Scott - Williamson•1-876-***-****•**********************@*****.***
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Work History
February 2012 -
Present
March 2010 to
Present
Founder &
Managing Director
Just Serve Virtual
Assistant
University College
of the Caribbean
(UCC)
Executive Assistant
SERVICES OFFERED.
An independent contractor who charge only for the ‘time on
task’, clients save money by not having to deal with
employee overheads such as office space and equipment,
vacation/sick time, benefits, taxes and the other costs
associated with employing full and part-time staff.
General Administrative
• Records management
• Document distribution
• Follow-up service calls
• Writing of meeting minutes
• PowerPoint presentations
• Data entry
• Event planning
• Document typing
• Arranging meetings
• Scheduling and planning seminars and workshops
• Contact and Database Management
Document Prep. /Business Writing
• Creating charts / graphs
• Spreadsheet design
• Proofreading, editing, formatting
• Form and template design
• Policy and procedure editing and / or drafting
• Proposals and contracts
• Word Processing / Document Preparation
Human Resource Services
• Recruitment
• Drafting job descriptions
• Resume and cover letter writing
• Compiling hiring packages
Research and Consulting
• Internet / telephone research
Scheduling and Travel
• Travel arrangements
• Appointment scheduling
• Conference registration
• Conference call setup
Provide confidential, senior administrative
support to the President & Deputy
President and implement the priorities
established by:
- Strategically managing, coordinating
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to President, Deputy
President & Special
Projects
and setting relevant schedules
- Reviewing and screening requests for
meetings, events and speaking
engagements
- Consulting with the Directors of
University and Community Relations
- Efficient management of appointment
schedules avoiding conflicts
Examine, analyze, evaluate and refer all
incoming communications
Scrutinize and take action on
correspondence
Review documents requiring signature
Draft correspondence for the President’s
office
Prepare supporting materials for meetings
and projects
Use judgment to acquire necessary
information from a variety of formal and
informal sources in order to keep the
President & Deputy President Informed of
matters affecting the University
Act as intermediary for the President &
Deputy President and their executive staff,
interacting with officials, staff at all levels
and the public
Provide information and resolution to
issues requiring a comprehensive
knowledge of institutional policies,
procedures and special issues.
Assist in research and analyses of data and
the development of reports and proposals
in Excel, and other applications for the
office of the President
January 2008 to
2010
Registrar General’s
Department
Manager Contracts
and Office Services
Ensure that all the targets for the
department are met or bettered
Prepare and monitor all relevant contracts
for provision of services necessary for the
efficient operation of the Agency
Maintain Contract Monitoring System
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Performance review of all contracts
conducted and presented
Assist in formulating Technical Proposals
and Pre-Qualification documents for any
major tenders
Monitor and evaluate the purchasing
function to ensure that the stipulations of
the Government’s Procurement guidelines
are adhered to
Provide on the job training for individuals
in the preparation and execution of
procurement processes
Determine the procurement methodology
to be utilized based on the nature of the
request
Consult with relevant ministries regarding
advice and instructions pertaining to the
procurement process
Effective management of the Agency’s
Disaster Preparedness Plan – Facilities and
Supplies
Ensure that fire drills are conducted semiannually
Ensure adequate supply of stationery items
are in stock at all times
Monitor, manage and maintain register of
all fixed assets owned by the agency
Ensure the maintenance of the property,
building and its environs both at the Head
Office and nine regional offices
Oversee daily operation of security officers
and ensure that order is maintained and no
security breaches occur.
Maintain and monitor the fleet of motor
vehicles
Oversee the courier providers over all
fourteen parishes and internationally
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2007 to 2008 Registrar General’s
Department
Acting CEO’s Special
Assistant,
Direct support to the CEO to facilitate
achievement of the Agency's mission, goals
and objectives
Policy decisions by CEO Advisory Board &
Senior Management monitored for
implementation and adherence, and provide
feedback to CEO.
Progress of initiatives and projects
undertaken monitored and special
assignments undertaken including research
and preparation of papers and presentations
as agreed with the CEO.
DCEO, Directors & Managers liaised with
& CEO kept informed on issues likely to
impact on Agency to enable quick response
for problem solving
Ensure that approved Budget is managed.
Collate monthly reports of managers and
supervisors reporting to CEO
Draft Correspondence; ensure sign-off and
distribution.
Prepare minutes of meetings
Clear voice mail/email & advise CEO of
them, telephone & fax messages.
Operations reports submitted
2007 Registrar General’s
Department
Acting CEO’s
Executive
Assistant
Secretarial and Administrative functions
provided to CEO including;
Efficient administrative systems and
orderly offices, and facilitate achievement of
the Agency's mission, goals and objectives
All special applications and complaints to
CEO logged and treated.
An efficient Filing System in place and
maintained.
All correspondence signed out by CEO
distributed
Liaise with Special Assistant &
Administrative Assistants in regards to
CEO's items of correspondence
Liaise with all managers and supervisors as
well as with customers
Customer Care supported including local
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and overseas outreaches
Draft Correspondence
Appointments/meetings scheduled. Prepare
minutes of meetings
Conferences, seminars, local and overseas
travel arrangements.
Maintain diary. Maintain follow up system.
Clear voice mail/email & advise CEO of
them, telephone & fax messages
Operations reports submitted
2006 to 2007 Registrar General’s
Department
CEO’s
Administrative
Assistant,
Perform Secretarial and Administrative
Functions
Prepare Minutes of meetings
Maintain an efficient filing system
Schedule CEO’s appointments
Liaise with Executive Secretary in regards
to items of correspondence
Liaise with all managers and supervisors as
well as with customers
Executive Service Offered to customers as
approved by CEO
Queries directed to CEO’s office are treated
Draft Correspondence
Maintain Diary
Maintain Follow up System
Clear Voice mail/email and advise CEO of
them, telephone and fax messages
Maintain Leave of absence Forms and
Attendance register
Collate monthly reports of managers
2003 to 2006 Registrar General’s
Department
Production
Supervisor
Monitored the daily operations of the
department
Responsible for over 50 staff members
Undertake the administrative duties
including the conduct of staff appraisals
and initiated disciplinary action for staff
supervised in accordance with the agency’s
policies and procedures
Ensure that all customer’s complaints are
dealt with in the quickest possible time
Prepared daily, weekly and monthly
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operations report.
2000 to 2006 Registrar General’s
Department
Customer Service
Representative
Cashier
Coordinator
Supervisor
Wide portfolio of experience
Ensure orderly operation in foyer and on
grounds
Ensure the through put of applications from
cashier’s counter to data entry clerks
Ensure all necessary stationery items and
equipment are available to staff
Supervise and Monitor the staff of the
cashiering unit and grounds
Prepare Daily, Weekly and Monthly reports
for Customer Service Unit
Assisted in Checking Daily cash intake and
ensure that lodgments are made to the bank.
2004 to 2006 New Life Evening
Institute
Part-Time Lecturer
Prepared students to sit CXC Principles of
Business
2000 Hardware Depot
Customer Service
Rep.
& Cashier
Advised customers of goods and prices
Cashed selected items
1999 to 2000
Super Discount
Wholesale and
Retail/Cambio
Sales Representative and
Cashier
Cashed selected items of customers.
Monitor and evaluated the purchasing
functions
Received and checked goods upon delivery
Assisted in Checking Daily cash intake and
ensure that lodgments are made to the bank
Purchased and sold currencies to both
customers and financial institutions
Education
2010 - Present University of Wales
(UK -RDI)
Master of Business Administration, Human
Resource Management (Pursuing)
2006 - 2010
University of the
West Indies, Mona
Campus
Bachelor of Science Degree in Management
Studies (Social Sciences)
2008
Management
Institute for National
Development
(MIND)
Certificate in Supplies Management (Module
1)(Distinction)
Certificates in Performance Management
and Appraisal System (PMAS Module 1 &
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2)
2006
Jamaica Employees
Federation
Certificate in Records Management
2005 University of the
West Indies
Continuing Studies
One Year Certificate in Supervisory
Management (Distinction)
2004
Registrar General’s
Department
Certificate in Supervisory Skills
Certificate in Effective Public Speaking
1997 – 1998,
2001 - 2004
Port more
Community College
Certificate in Human Relations &
Professional Development (HRPD)
Certificate in Business Studies
Diploma in Business Studies
Associate Degree in Business Studies
References
1. Pastor Andrew Wayne Steele
New Life Community Church International Worship Center
De-la Vega City, Spanish Town
Tele: 907-2317 / 943-9286
2. Mr. Dennis Robotham
St. Catherine Chamber of Commerce
Tele: 487-5363
3. Mrs. Crissandra Brown
Secretary of Spanish Town Mayor
St Catherine Parish Council
Tele: 452-6774
4. Dr. Dameon Black
Deputy President
University College of the Caribbean,
Tele: 408-2363 email: ************@*****.***
Contact this candidate