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Customer Service Manager

Stoneham, MA, 02180
August 20, 2012

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Eva Nagy

*** **** ******, ***. 10-617-***-****

Stoneham, MA 02180 __________________________________________________________________________________


Possess high level of professionalism. Great customer service skills, proper telephone etiquette, work ethic and leadership skills. Multi-tasker and very detail oriented, flexible and dedicated. Can effectively communicate, train and develop others. Willingness to learn. Able to work independently and with a team. Ability to prioritize. Friendly and comfortable working in a fast paced environment. Ability to keep composure and remain professional in a difficult work environment.


Bachelor of Fine Arts, University of Massachusetts Lowell 2000-2004

Major: Graphic Design

Dean's List

Berklee College of Music 1998

5 Week Summer Program

Concentration: Vocal Performance

Computer Skills:

Adobe-Photoshop, InDesign and Illustrator, Microsoft Word, Excel, PowerPoint and Outlook, familiarity with Google SketchUp, Hairmax, Pro Salon Application

Related Experience:

Maugel Architects, Inc. Harvard, Massachusetts

Executive Assistant/Office Manager/Graphic Designer May 2007 – June 2012

Utilize Adobe Photoshop, InDesign, and Illustrator.

Render elevations, floor plans, and site plans for client meetings.

Graphic art and visual materials for presentations, marketing and annual Christmas cards.

Direct work relationship with principles of the company.

Responsible for confidential and time sensitive material.

Records maintenance.

Manage client interactions.

Schedule client meetings and lunch & learn presentations.

Generate and manipulate graphic images, sound, text and video into consolidated and seamless multimedia program utilizing Animoto.

Stock Visuals, Inc. Sudbury, Massachusetts

Freelance Graphic Designer: April 2005-August 2005

Managed online site content (posting/uploading/file-management).

Retouched photos for website, utilizing Adobe Photoshop.

Evos Gallery Lowell, Massachusetts

May 2004

Exhibited my graphic design work for a two week show (portfolio available).

Theme of display: "A Closer Look"- The landscape, architecture and sculptures of cemeteries.

Additional Experience:

Daryl Christopher Salon/Day Spa Wayland, Massachusetts

Assistant Manager: December 2005-2007

Provide customer service and scheduling to ensure an efficient operation of the business.

Utilize salon and day spa computer system.

Assist fellow employees with all computer related questions/procedures.

Direct marketing to local community with a goal to increase clientele.

Managed weekly promotions to increase sales of company product line.

Confirming appointments by phone, filing, collaborate with all Daryl Christopher locations on appointment confirmations and stocking of inventory.

Responsible for opening and closing shifts.

Created a manual for all employees in regards to the operations of the front desk.

Responsible for daily cash deposits, managing cash receipts and printing out detailed reports.

Schedule employee shifts and vacations.

Lords & Ladys Salon/Day Spa West Roxbury/Cambridge Side Galleria

Assistant Manager: September-December 2005

Scheduled services, treatments and ensured efficient operation of the business.

Maintained top condition of salon presentation.

Oversaw staff, trained new employees and interviewed potential candidates.

UMass Lowell Lowell, Massachusetts

Student Transportation/Supervisor: 2001-2004

Managed shifts of 4 staff members, responsible for transporting students and other employees on campus.

Continental Bakery Everett, Massachusetts Manager: 1999-2005

Provided customer service to busy city bakery.

Trained new employees in all aspects of the business.

Volunteer Experience:

Boys Scouts Golf Tournament, Oak Hill Country Club, Fitchburg, MA 2007

Networking with potential clients.

Assisted in the sale of raffle tickets to help raise money for charity.

Boys and Girls Club of North Central Massachusetts 3rd Annual Mini Golf Classic 2007

Boys and Girls Club of North Central Massachusetts 4th Annual Mini Golf Classic 2008

Signage design.

Assisted in the sale of raffle tickets to help raise money for charity.

WeCare - YMCA Christmas Volunteer Work 2008

Assisted in project coordination with fellow colleagues.

Shaker Hills Golf Tournament 2009-2010

Networking with potential clients.

Assisted in the sale of raffle tickets to help raise money for charity

BSA Golf Tournament - Pinehills Golf Club, Plymouth MA 2010

Networking with potential clients.

Assisted in the sale of raffle tickets to help raise money for charity.

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