Manager Customer Service
Resume:
DEANNA ROSS
Millington, TN 38053
Phone: 901-***-****
Objective
A diversified career path as an Administrative Medical Assistant or Reimbursement Specialist; primarily interested in areas of planning, organizing, problem solving and analysis.
Education
1985 B.S. degree in Business Administration from Central Michigan University.
Experience
01/97 – 11/11 Reimbursement Manager, Accredo Health Group, Memphis, TN
Hired as a Patient Account Representative processing claims;
addressing Payer and patient issues and concerns. Promoted to
Analyst Supervisor responsible for auditing patient accounts.
Promoted to Analyst and Training Manager to develop effective
training materials for a new training department. Promoted to
Reimbursement Manager working special projects; writing SOPs;
patient, physician and manufacturer contact; reporting; problem
resolution and streamlining processes and procedures.
09/94 - 01/97 Claims Specialist, Pittman and Associates, Memphis, TN
Responsible for processing medical claims and auditing for proper
adjudication in compliance with contractual guidelines set forth
by the client. Also, addressing client and patient needs and
concerns.
02/94 – 09/94 Customer Service, Georgia-Pacific, Spartenburg, SC
Responsible for contacting clients to obtain and process orders
in accordance with the client’s specifications; shipping and billing
of the products.
10/93 – 02/94 Office Manager, Adia Personnel Services, Spartenburg, SC
Interviewing, testing and staffing potential personnel to fit the
client’s needs; working directly with the client to address all needs
and concerns.
10/91 – 6/93 Claims Analyst, Fallon Community Health Plan, Worcester, MA
Responsible for processing medical claims and auditing for proper
adjudication; addressing client and patient needs and concerns.
References
Available upon request.
Contact this candidate