Customer Service Sales

Jeremy Howard

**** ***** **.

Rowlett, TX *****

214-***-**** - Cell

*********@***.***

Objective

To be given the opportunity to grow with a Company who wants to invest their time on a person who takes great pride in his work and who looks forward to being not just an employee, but a true asset to the company.

Professional Experiences

Fazeli Mitsubishi & Isuzu: 5/2007 – Present

Service Advisor / Manager

• Supervise service and parts operations.

• Incorporate mailing lists and service reminders.

• Achieve high mark of excellence award for customer satisfaction.

• Handle customer concerns in a timely and professional manner.

• Manage a team of 6 technicians responsible for providing logical diagnostic services to satisfy customer concerns.

• Establish / determine customer’s method of payment.

• Coordinate with manufacturer and extended warranty companies for approval in advance of repairs.

• Provide accurate estimates for all services or repairs recommended.

• Sell proper repairs and services based on customer perceived needs.

Alltec Group: Crew Supervisor 3/2005- 5/2007

• Supervising crews on the Verizon FTTP project to ensure proper procedure is implemented.

• Training new employee's on all aspects of directional drilling and buried cable placement. Including locating of existing utilities and safety awareness of local and governmental standards and regulations.

Xerox Corp: Desktop Publisher \ Technician \ Operator \ Sales 1998- 3/2005

• Schedule all jobs that come in shop. Help customers design business proposals and presentations and oversee that the best quality is implemented from start to finish.

• Service and maintain all on-site copiers on the EDS campus resolve service issues and perform scheduled maintenance.

• Highly experienced on Docutech 6100's, 6180's and color Docutech 2020's, plus a wide variety of wide format printers.

Office Max: Copy Max Supervisor / Customer Service / Sales 1996-1998

• Managed all aspects of production and finance, handled customer relations, trained and approved new hires.

Summary of Qualifications:

• Award winning Customer service skills which are the basis to which any successful business goals are met.

• Experience with computers with great understanding of Quark, Excel, PowerPoint, Word, Corel Draw, and Adobe and accelerate with all that is passed my way.

• Hope to meet and exceed the level of satisfaction that is the backbone of success, with a strong work ethic and sensational customer relation skills.

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