Motivated and Experienced

Objective To contribute to an organization that can use a versatile professional who offers an ability to use computers and perform clerical and administrative tasks while also providing customer support and customer service in environments which require excellent interpersonal skills and problem solving abilities.

Experience June 2006-present AT&T Mobility Memphis, TN

Sales Support Representative

Assist managers/assistant managers with backend paperwork,deposits, and monthly audits

Interact with customers and provide prompt and courteous customer service to all customers

Process inventory and monthly count of store wide inventory

Prepare daily shipments of RLO transfers, adjustments, and store to store transfers

Document daily discount reviews

Assist with facelift of store

Relocations Customer Service Rep Cingular Wireless/AT&T Mobility Ridgeland, MS

Deliver world class customer service and build customer satisfaction and loyalty

Provide effective and timely resolution of a range of customer inquiries

Strive for one-call resolution of customer issues

Complete ongoing training to stay abreast of product, service and policy changes

Strike a positive and cooperative tone with both customers and coworkers

Demonstrate best judgment in the disbursement of adjustments and credits

Increase the customer experience by providing information on products, rates, plans, and services through up selling opportunities

Port & Activations Rep

Create port request for customers from old service providers

Assist with troubleshooting for technical issues dealing with porting

Make credit decisions based on reviewing current accounts/credit reports

Assist customers with shipment status and tracking numbers for FedEx

Use different systems to activate ports such as SOA

Feb. 2005-June 2006 Whelan Security Canton, MS

Security Officer/Administration

Data entry and retrieval (Word, Outlook)

Filing and maintaining filing systems

Inspection

Visitor reception and routing

Multi line phone system operation

Apr. 2003-Jan. 2005 Cintas Uniform Inc. Jackson, MS

Garment Hanger/ Sorter

Separated incoming garments for wash/pulled for pressing

Hung unsoiled garments for pressing

Operated tunnel machine

Made sure correct labeling was placed on garments

Aug. 2002-Jan. 2007 The Home Depot Madison, MS

Cashier/Returns Rep

Customer service relations

Direct sales

Assist customers throughout the store

Customers needs assessments

Enforced return policy/operated return cash system

Problem solving relations

Sept. 1997-Jan. 2000 Myers General Store Canton, MS

Cashier

Direct sales

Operated cash system/ gas system

Maintained clean work environment

Customer Service

Education 2007-2007 Hinds Community College Jackson, MS

Business Accounting

Training 2005-2006 Virginia College Jackson, MS

Human Resource Management Training

Special Highly proficient with computers; familiar with various systems and

Skills software including: Microsoft Word, Windows, Excel, and PowerPoint

*Salary Requirements are $24K-$28K a year.

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