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Independent Contractor

United States
September 15, 2008

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Pauline Kirsch

Work Experience

Independent Contractor

**/**** - ******* *******, **

Providing GM automotive dealerships warranty claims processing. Keeping the service department manager up to date on current recalls and special bulletins. Making sure that all stock units have had all open recalls performed prior to sale. Advise the dealerships accounting department on any schedule adjustments that need to be performed. Verify payments and resubmit rejected claims immediately. Offer high rate of paid claims and fast payment processing. Specializing in ADP, Reynolds and Reynolds, GM WINS.

Sales Manager

6/2007 - 10/2007 Mattress Gallery, Corinth, MS

Sold premium bedding using my marketing and sales experience. Offered excellent customer service.

Warranty Management

5/2005 - 6/2007 Premier Automotive, Windham Automotive and Frankie Blackmon of Corinth, Corinth, MS

Complete and submit Service Department warranty repair orders for a 5 Line Automotive Dealership - Cadillac, Pontiac, Buick, Chevrolet, GMC. Transmit electronically all warranty claims through DCS using the Reynolds and Reynolds system. Verify acknowledgement of receipts from General Motors. Print and post credit memos into the accounting journal. Make necessary adjustments in accounting. Verify paid claims against original repair order. Correct and resubmit returned claims.

Accomplishments: Maintained a 90% warranty claim payments within 3 days of submission. Achieved 100% test score on GM Mark of Excellence, Submitting and Resolving Warranty Claims, and Managing the Warranty Function.

Sales & Marketing

8/2003 - 4/2005 AutoNation - Dobbs Ford @ Wolfchase and WestSide Honda, Memphis and Knoxville, TN

Dobbs Ford @ Wolfchase: Customer Service. Provide leads and follow-ups for all Sales Associates. Provide time card management for Human Resource Manager. Send and receive emails and letters for the General Manager and all Sales Associates. Train Sales Staff in software and time cards. Create interoffice policies for the Business Manager. Work closely with the Internet Dept., answering emails from customers, providing information and setting appointments.

WestSide Honda - Answer all incoming calls to the Service Department. Set appointments. Advise customers for maintenance on vehicles needed. Contact customers regarding parts ordered.

Account Executive

11/2002 - 8/2003 WYDL FM, Corinth, MS

Sell advertising. Responsible for collection, promotions, and presentations for all local and national accounts established by the account executive. Maintain good customer service.

Accomplishments: Maintained top billing. Created strong working relationships with local and national accounts.

Child Support Enforcement

7/2002 - 11/2002 District Attorney General, TN, Savannah, TN

Job Duties: Manage and maintain child support cases in established territory. Prepare legal documents for Assistant District Attorney. Interview new applicants. Provide detailed reports for State analysis. Establish and/or enforce court orders.

Accomplishments: Established strong customer service relationships with both custodial and non-custodial parents.

Production Analyst

10/2000 - 6/2002 Reitter Schefenacker USA, Selmer, TN

Job Duties: Responsible for entering daily production and scrap into main frame computer. Providing graphs and spreadsheets for individual departments displaying production and efficiency performance. Purchase resin directly from vendors.

Accomplishments: Maintained low raw material inventories. Established loss prevention on resin material.

Administrative Assistant

8/1999 - 7/2000 Hardwick, Vanstory & Company,CPA, Booneville, MS

Job Duties: Answer phone. Take appointments. Greet Customers. Responsible for preparing, binding and distribution of all city and county municipal audits. Performed accounting functions for 17 different companies. Maintained and received membership dues for local country club.

Accomplishments: Upgraded software for preparing state and local audits.

Production Analyst, Foreign Liaison, Sales Staff Assistant

11/1979 - 8/1999 Intex Plastics Corporation, Corinth, MS

Provided data entry for production reporting. Installed a "Right To Know" program for employees regarding hazardous material and Material Safety Data Sheets. Responsible for Certificates of Analysis reports, in-house specifications, test methods and statistical data. Worked closely with Marketing and Sales Department. Created mass-mailings for new products. Designed sample cards. Purchased Import material. Maintained import inventory. Organized meetings and trade shows. Provided leads to Sales Representatives and Customer Service.

Accomplishments: Maintained current test methods and specifications. Provided excellent communication with import goods manufacturer. Created marketing promotions for new products. Provided excellent customer service.

Sales Representative

11/1994 - 7/1995 Huff Manufacturing, Corinth, MS

Job Duties: Maintain sales through telemarketing and design marketing literature for mass mailing distribution.

Accomplishments: Establish good working relationship with all Wal-Mart Stores. Develop reorder program for seasonal items.


Northeast Community College,

Some College Coursework Completed


Quality Warranty Information Claims-American Honda Motor Co. Inc. – 02/2005


Proficient in Word, Excel, Outlook

Typing: 60 WPM

Numeric Data Entry: 11000 KPH

Alpha Numeric Data Entry: 8500 KPH

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