Business and Process Analysis, Release Coordination, Project Manager
Resume:
Career Summary
Certified Business Analysis Professional (CBAP) driven by strong, proven analytical, organizational and leadership skills. Detail-oriented, but able to see the big picture and lead a team to get there. Skilled in problem solving, multi-tasking, process analysis and learning on the fly.
•Business and Process Analysis
•Project Management
•Application Support & Enhancements
•Communication and Interpersonal Skills
•Quality Analysis and Application Testing
•Risk Management and Auditing
•Training Development and Delivery
•Relationship Management and Vendor Support
Experience
Agile Technologies, LLC 2011 – Present
Business Analysis Consultant/Project Manager
Elicited stakeholder needs and requirements through interviews, document analysis, research and any appropriate approaches to ensure well-developed business and technical requirements.
Managed requirements through change management process, tracking and traceability while ensuring reusability whenever possible.
Documented and analyzed business processes and workflows to ensure consistency and identify opportunities to enhance or integrate change.
Recommended solutions and industry best practices that meet project objective while ensuring alignment with business needs and culture.
Created and interpreted process models, entity-relationship diagrams and data models.
Designed wireframes for web based application development for state government program.
Lead all aspects of projects, including planning, execution, timing, functionality, quality, communication and cost. Prepared project documents and proposals for senior review. Organized, planned and facilitated project meetings. Communicated and coordinated with multiple levels of authority throughout project lifecycle, from initiation to implementation and beyond.
Nationwide Insurance, Columbus, Ohio 2000 – 2011
Specialist, Business Consulting and Analysis (2009-2011)
Application Enhancement Coordinator: Lead IT project lifecycle end-to-end management of enhancements, small projects and break/fix work.
o Responsible for relationship development with external department business leaders, creating and evaluating project requests,
o Act as the neutral intermediary between leadership, business and systems areas, for seven lines of business, to prioritize and guide requests through the implementation process while balancing the individual relationships with the need of other stakeholders.
Workforce Management Training Development: Lead effort to document current processes and develop best practices for multiple roles within department responsible for oversight of seven lines of business with call centers across the country.
o Developed training curriculum, job aids, facilitator guides and presentations.
o Created and delivered training to management and end users.
Workforce Management Tools and Implementations: Assisted in implementation of new business partners, integrating into current software and processes.
o Primary subject matter expert for main WFM software functionality and troubleshooting, IEX TotalView.
o Researched and identified application enhancements or opportunities.
Sr Analyst, Business Consulting and Analysis (2007-2009)
Worked on team of enterprise level consultants to audit processes and procedures at three call center locations across the country. Compiled and recommend solutions to leadership.
Researched and identified available application or service enhancements or upgrade features that would benefit or enhance the business or process.
Created test plans, conducted and coordinated testing activities, including usability, design and user acceptance testing. Communicated and coordinated application enhancements delivery.
Sr Analyst, Process Management (2006-2007)
Risk Management/Business Analyst
o Developed guidelines for claim reviews and auditing requirements.
o Performed audits of multiple business partners to ensure claims processing and reporting guidelines, compliance and contractual requirements are followed.
o Analyzed audits to detect early opportunities for improvement and comparison across partners.
o Created Access database for tracking and reporting of claim reviews and audit issues.
Assisted in the transition of business to third party administrators during corporate downsizing, including cross company process analysis, requirements, testing file exchanges and production support.
Sr Analyst, Business Consulting and Analysis (2003-2006)
Lead analyst on major IT and business project to implement Health Insurance Portability and Accountability Act (HIPPA) transactions, from analysis of government requirements, through solution scoping, development, implementation and beyond.
Analyst, Business Consulting and Analysis (2001-2003)
Lead analyst responsible for all aspects of support for application used by medical management department of large health insurance company, including daily support, upgrades, minor development, issue resolution and contract negotiation. Provided technical support for 100+ users with minimal internal IT involvement
Panel expert at national vendor user group conference: Planning for the Future
Education
IIBA Certified Business Analysis Professional 2011-Present Continuing education requirements for recertification every three years
Franklin University, Columbus, Ohio
Currently enrolled for Bachelor of Science in Business Administration
Villanova University 2008 - 2010
Master Certificate in Business Analysis
Essentials of Business Analysis
Mastering Business Analysis
Project Management for IS/IT Professionals
Nationwide Insurance
Enterprise Solutions Delivery Methodology (ESDm) 2006-2008
Initiate, Work Plan Guideline, Program/Project Design
Requirements Analyst Bootcamp, Formal Peer Review
FMLA/State Leaves 2007
Business Systems Analysis Boot Camp 2006
Principles of Project Management 2005
Business Writing (Write to the Top) 2002
EDI / Health Insurance Portability and Accountability Act of 1996 (HIPAA) 2000-2003
Computer Skills
Microsoft Office (Word, Excel, Access and Power Point), Microsoft Visio, Gliffy Wire framing, Lotus Notes, Mac OS X, IEX TotalView and Nationwide Enterprise Solution Delivery Methodology (ESDm).
Other Experience
• The Women’s Fund of Central Ohio: Co-coordinator, Volunteer Committee for Keyholder 2011 event.
• Amethyst, Inc – various volunteer opportunities
• Lifecare Alliance Meals On Wheels Delivery
• United Way Community Care Day 2010 and 2011
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