Customer Service Manager
Resume:
Dimitri Cooper
Madison Heights, MI 48071
*************@*****.***
OBJECTIVE
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Seeking a career within a growth conscious organization that will allow me to utilize prior and present training to maximize my position in that company.
EMPLOYMENT HISTORY
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Modular Automotive Systems (via Teton Staffing), Warren, MI
06/2011 - Current Quality Inspector/Order Picker
Responsible for making sure there are no defects, missing components, scratches, or etc. to the products.
• Drive Hi-Lo to pick parts and bring them to the line to be assembled.
• Verify that there are no highly visible scratches.
• Verify all components are in place.
• Responsible for final inspection before parts are shipped.
TAG Works, Oak Park, MI
12/2007 - 06/2011 Office Manager
Perform actions based on instructions given from the Chief Executive Officer.
• Perform accounts payable and accounts receivable functions in addition to payroll processing.
• Hire and train new staff.
• Implement new office policies and procedures.
• Establish new clientele to meet company needs.
Peoples Trust Credit Union, Southfield, MI
02/2008 - 11/2008 Member Service Representative
Provided member-related services.
• Received share deposits and loan payments in person or by mail.
• Handled miscellaneous cash transactions, disbursed cash or check share withdrawals in person, by phone or mail, and disbursed loan advances.
• Operated network (on-line) personal computer.
• Cross-sold credit union services.
Digital Dialogue, Taylor, MI
04/2007 - 12/2007 Internal Help Desk Coordinator
Answered inbound calls for multiple credit unions nationwide, handled customer escalation calls, and operated on-line network.
• Transferred funds from account to account after verification of security questions.
• Gave members account information upon request, after verification of security questions and disposition calls by selecting a specific script that coincided with the nature of the issue.
• Conducted loan interviews for potential recipients
• Oversaw employees on the floor to ensure supreme quality and customer satisfaction.
Associated Community Services, Southfield, MI
06/2006 - 01/2007 Telephone Sales Representative
Placed outbound calls for various charities.
• Disposition calls correctly.
• Met weekly quota.
• Maintained low pause time between calls for the duration of the day.
• Read script to lead donors into giving for selected charities.
Foot Locker, Hamtramck, MI
09/2005 - 04/2006 Assistant Store Manager
Serviced customers. Trained and oversaw employees.
• Ensured that all customers were satisfied and offered service beyond their expectations.
• Opened/Closed store which included maintaining accurate inventory and paperwork, and securing cash in a safe deposit.
• Maintained wage hours.
• Trained employees in all aspects of customer service and sales.
EDUCATION
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Diploma
Major: General
Oak Park High, MI
N/A
Major: Electronic Engineering
Oakland Community College, MI
Certificate
Major: Electronic/Computer Technology
National Institute of Technology, MI
SKILLS AND ABILITIES
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-Able to use Microsoft Office. -Able to function through multiple windows. -Able to efficiently navigate social networking sites. -Able to stand for long periods of time and lift up to 100 pounds continuously. -Able to type 35wpm -Able to operate multiple complex systems simultaneously. -Knowledge in the use of basic electronic test equipment including: oscilloscopes, multi-meters, signal generators, frequency counters and digital logic probes. -Able to solder through-hole and surface mount circuit boards. -Able to troubleshoot analog and digital circuits and systems. -Understand electronic systems at the component level and can measure and test for proper operation. -Able to read and interpret technical manuals, schematics and manufacturer component specification sheets.
HONORS AND ACTIVITIES
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National Institute of Technology Presidents' List 2003-2004
• Maintained 4.0 grade point average.
NOTES / OTHER INFORMATION
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Willing to travel or relocate. Quick learner, reliable, and dependable.
• Willing to learn any program, process, or procedure that I am unfamiliar with.
• Willing to travel up to 50 miles to work location.
Contact this candidate