Day Spa Manager

Susan Spears

*** ****** ** ~ San Marcos, CA ***** ~ 760-***-**** ~ qvnw00@r.postjobfree.com

Profile

Multi-talented specialist with over 15 years customer service, proves expertise in marketing, sales, and management. Team leader possesses problem solving skills while under pressure. Professional exhibits a can-do, pleasant attitude in all areas while prioritizing the production and profitability of the company.

Experience

Spa Manager

Communicate effectively with staff to ensure clients are getting fantastic service.

Payroll

Maintained a friendly demeanor while solving problems/under pressure

Verified products, re-ordered stock, and maintained appropriate inventory for spa

Managed employee scheduling and client appointments maximizing peak hours

Hired, fired, and trained employees on spa services, etiquette, and procedure

Built a rapport with clients ensuring each service was tailored to his/her preference

Stays up to date with the latest spa services and prices to ensure profitability of the spa.

Computer literate with quickbooks, word, and excel.

Ensure safety among staff, guest while keeping health codes priority

Interviewed various vendors before selecting Epicuren skin products.

Researched various merchandise to sell as retail in the spa to be more cost effective.

Massage Therapist / Esthetician/Sales

§ Performed Deep Tissue, Therapeutic, Pre-Natal, Aromatherapy, and Hot Stone massages while using a skilled hand and trained, natural touch

§ Performed European Facials, Microdermabrasions, and Body Waxing

§ Over all top sales tech in the day spa. Trained in a variety of skin products

§ Promoted the use of weekly/bi-weekly massage routines for clients resulting in optimal resuls

Work History

Total Woman Gym and Day Spa - Encinitas, CA (Aug-Present)~ Sales Associate, Esthetician, Massage Therapist

Palms Day Spa - Carlsbad, CA (2007-2009) ~ Spa Manager, Massage Therapist, Esthetician

The Sporting Center - La Jolla, CA (2006-2007) ~ Massage Therapist

Premier Collection, Jolie Day Spa - Bethesda, MD (2003-2006) ~ Massage Therapist, Esthetician, Front Desk Manager

Sandy Spring Bank- Silver Spring, MD (2000-2003) ~ Bank Teller

United States Army - Fort Hood, TX (1996-2000) ~ Purchasing Specialist

Certifications & Education

Ashford University, Organizational Management (2009)

California State Esthetician License (2007)

City of Encinitas Massage Therapy License (2009)

City of San Diego Massage Therapy License (2006)

Maryland State Esthetician License - Von Lee International School of Aesthetics, 600 credit hours (2005)

National Board Certification for Therapeutic Massage & Bodywork (2003)

Virginia Learning Institute for Massage Therapy, 500 credit hours (2002)

Montgomery College, Rockville, MD - Business Management Coursework (2001)

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