Customer Service Administrative Assistant

CORDELYA HAYNES

*** ****** **., ****, ** ***** 919-***-**** **************@*****.***

OBJECTIVE: To secure a job as a Clerical/Administrative Assistant comparable to my experience, education and/or abilities that will utilize my prior clerical, office, and customer service support capabilities.

EXPERIENCE

Pre-K Teacher Assistant, 04.19.2011-present, Wake Co. Public Schools

Sanford Creek Elementary, 701 Granite Falls Blvd., Rolesville, NC, 27571 919-***-****

Duties included supporting teacher (in a special needs pre-k classroom) by prepping student schedules, assisting with hygiene, feeding, centers, outside & rest time, and maintenance of classroom.

[Unemployed 08.06.2010 04.19.2011]

Administrative Assistant, 11.19.2009 08.06.2010, DHHS/DMA-Recipient Services

801 Ruggles Drive, Raleigh, NC 27603 919-***-**** {Temporary position through temp agency)

Phones: Directed customer calls to appropriate department, address basic questions.

Filing: Alpha/Numeric/MS Office, maintain and create new folders as needed.

Mail: Prepared supervisor policy correspondence and returned mail items for weekly delivery.

Data Entry: Learned how to enter client data into Excel as needed.

General: Included contacting Spanish translation vendors (regarding update up various forms and maintain info in MS Office to meet supervisor deadlines.

[Unemployed from 01.30.2009 11.18.2009]

Accounting Clerk, 01.03.2008 01.31. 2009, Bosch Packaging Services

2440 Sumner Blvd., Raleigh, NC 27616 919-***-**** {Temporary position through temp agency}

Mail: Prepared outgoing invoices (domestic/international) for morning mail for AP/AR.

Filing: Organized files/filing systems for AP/AR.

Data Entry: Learned how to enter customer payments against their accounts using SAP for AR

Phones/Receptionist duties: Direct calls, greet visitors and receive/sort p.m. mail.

General: Performed miscellaneous duties in various areas within the company

Clerical Assistant, 08.1998 08.2006, Wiley Elementary

301 St. Mary’s Street, Raleigh, NC 27605 919-***-****

Clerical support to 6 teachers: Maintain student files, copying, order supplies, minor data entry for report cards, attendance phone calls, maintain area outside appointed classrooms, tally book orders. I was also utilized as a substitute teacher for the art, music, technology classrooms whenever necessary & assisted with Wiley’s (YMCA) After School Program.

CCR1 Teacher Assistant, 10.1996 06.1998, Wiley Elementary

301 St. Mary’s Street, Raleigh, NC 27605 919-***-****

Assisted with reading/math groups, maintained classroom area, and performed clerical duties

ADDITIONAL WORK EXPERIENCE: Temp positions from 2006-2008 as a Receptionist, includes work with NC Dept. of Labor. Full time work from 1984-2006, includes LD1 TA (WCPSS), Long Distance Operator (Telesphere Communications, Inc.), MH/MR1TA (WCPSS) [daily living skills for severe/profoundly handicapped children]. Weekends 1984-1986 as a Healthcare Tech (Tammy Lynn Center) [upkeep of living area, interaction, feeding, and personal hygiene care for severe/profoundly handicapped young adult population]

EDUCATION: Lehman College (CUNY), Psychology major, B.A, 128 Semester hrs, Bronx, NY

Hofstra University, Psychology Major, Hempstead, NY [Transferred]

Adlai Stevenson High School, Academic Diploma, Bronx, NY

SKILLS: Strong Clerical/Customer Service Skills: Typing (50wpm), MS Word, Filing (alpha/numeric/MS Office), Multi-line switchboards or answering in-person inquiries, Data Entry, Copiers/Fax, Calculators, Mail Meters, executing basic Excel operations, artistic skills.

VOLUNTEER WORK: 09.2009 05.2010 Clubs in the City (Urban Youth Ministry), PO Box 19661, Raleigh, NC. I helped introduce music/song writing techniques to elementary & pre-teen children on a monthly basis.

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