Sr HR Director with operations and quality improvement experience

Highly accomplished, results-oriented Director with extensive and broad-based experience in all facets of Human Resources & Operations in high-tech health care sector. Keen business acumen and sound judgment supported by skills in strategic planning, change management, and design of processes, policies, & productivity metrics that align Human Resource initiatives with organizational objectives. Proven track record as an innovative, customer-focused Business Partner, alliance builder, & mentor with a solid reputation for integrity, diplomacy, & consistency in delivering quality services & programs in deadline-driven environments. Areas of expertise include:

• Organizational Development

• TQM/Business Process Improvement

• Building High-Performing Teams

• Workforce Planning

• Mergers & Acquisitions/Integration

• Employee Relations

• Selection/Retention Best Practices

EXPERIENCE

CERNER CORPORATION, Houston, TX 1989 – 2007

($1.2B healthcare information technology company with 7.3K employees).

Director, HR & Operations (2000 – 2007)

Led staff of 11 and all human resources functions, including talent acquisition, employee relations, compensation & benefits, diversity & compliance, and management development & training, for a product group of 500+ employees located nationwide. Oversaw Houston operations and 60+ indirect reports. Performed extensive due diligence in overseeing acquisitions & successful employee/process assimilation. Built client relationships & resolved issues. Allocated resources & implemented redesigned process improvements to ensure project quality/completion. Member, Executive Management Team. Oversaw budget of ~$1M. Reported to VP.

• Designed/delivered ~5 leadership workshops/quarter on effective performance management & giving timely/constructive feedback, dramatically reducing employee relations issues and resulting in 100% of performance plans & reviews being completed by deadline for >500 employees.

• Coached 3 key leaders of a dysfunctional team on improving customer focus & collaboration skills, improving client satisfaction ratings from 2.9 to 4.7 [on a 5.0 scale] and product software defects by 80% in <6 months.

• Conducted focus groups, developed online tool to capture employee skills & experience, and evaluated/selected PeopleSoft database to track/manage utilization of all internal talent. This effort was significant in generating previously non-existent career plans, improving morale & retention by ~10%, and increasing visibility/selection/promotion of internal talent by ~5%.

• Institutionalized ISO9001 & FDA metrics in Houston office operations, contributing to successfully passing FDA audit in 2005 with 0 non-conformances [highly unusual in the industry] and ensuring minimal risk & exposure for company.

ADAC HEALTHCARE INFORMATION SYSTEMS, Inc., Houston, TX 1995 – 2000

($2M high-tech clinical information systems company 200 employees. Acquired by Cerner in 2000).

HR Director

Promoted to manage ~10 associates and all human resources functions & payroll for multiple locations throughout US. Led TQM & continuous quality improvement initiatives. Trained employees in CQI processes & tools. Key participant in Malcolm Baldrige application process. Directed change management efforts created by frequent executive turnover, reductions-in-force, & acquisitions. Member of Executive Team. Reported to President.

• Analyzed/refined HR Quality Plan & documented 100% of processes/accountabilities/metrics for all HR functions in <3 weeks in support of imminent onsite review by Malcolm Baldrige examiners. This contributed to company winning the 1996 Baldrige Award.

• Planned/managed 5 reductions-in-force, including management training, communication & scheduling, outplacement services, and employee packet production, reducing workforce by 300+ with minimal impact to customer service & no workplace disruption or security issues.

• Created annual Affirmative Action Plan [AAP], trained managers & employees on fair employment practices, government regulations, diversity & inclusion, and prepared for 3-day onsite audit. This effort resulted in 0 violations/deficiencies and a letter of compliance from the OFCCP.

• Selected to serve on team to examine/correct defective customer service delivery processes company-wide and identify best practices. Eliminated redundancies, reengineered processes, and identified subject matter experts, improving customer service ratings by ~25% in one year and receiving “Quality Team of the Year” award from the senior executive of ADAC Labs.

• Chosen to represent company as speaker at the prestigious, 4-day Malcolm Baldrige “Quest for Excellence” Conference attended by >5K leaders from worldwide companies. This presentation, on the importance of building teams & continuously improving processes, received rave reviews from attendees and increased visibility & credibility for the company [one of 4 companies showcased] and its products.

COMMUNITY HEALTH COMPUTING, Inc., Houston, TX 1989 – 1995

(Healthcare IT company. Acquired by ADAC in 1995 following bankruptcy).

Human Resources Manager

Managed ~7 associates and spectrum of human resources functions as well as daily operations for facility with 500+ employees in multiple locations throughout US. Oversaw 3 acquisitions & successful integration of ~250 new employees. Managed downsizings with minimal impact to remaining workforce.

EDUCATION

Completed ~60 hours toward BBA, University of Houston, Houston, TX

CERTIFICATIONS

Senior Professional in Human Resources [SPHR], Society of Human Resource Management [SHRM]

Trainer/Facilitator, AchieveGlobal

ADDITIONAL TRAINING

Total Quality Management for Senior Executives: Planning & Implementation, Center for Quality of Management

Strategy-Linked Compensation, University of Chicago

Practical Strategies to Manage a Knowledge Company, Celemi Tango

Numerous HR seminars on benefits, comp, payroll, & HR legislation

PROFESSIONAL AFFILIATIONS

Member, SHRM

Member, World at Work (formerly American Compensation Association, ACA)

COMMUNITY LEADERSHIP

Volunteer, Houston Livestock Show & Rodeo

Contact this candidate