Customer Insurance

APRIL DAVENPORT

P.O. Box ****** 678-***-****

Norcross, Georgia 30010 *******@*****.***

Customer Services Agent

Qualifications

• Extensive knowledge and experience in the customer services industry.

• Efficient, well-organized and highly motivated professional.

• Strong work ethic and superior communication skills.

• Exceptional verbal and technical experience.

Professional Experience

Customer Services Agent: The Finishers (Construction) ~ Conyers, Georgia ~ 2007 To Present

• Process a high volume of inbound calls per day with favorable results.

• Resolve customer inquiries and concerns regarding accounts.

• Created a special order review form to assure customer expectations are accurately relayed.

• Recognized for outstanding performance in overall customer services relations.

Customer Services Agent: The RCA Group (Insurance) ~ Conyers, Georgia ~ 2001 To 2007

• Responded to all incoming calls from policyholders.

• Provided instant insurance quotes for auto, home, rental and life insurance coverage.

• Promoted increased insurance upgrading to the customer.

• Conducted regular telephonic and written follow up to ensure customer satisfaction.

Customer Services Agent: Evans C.P.A. (Accounting) ~ West Orange, New Jersey ~ 1989 To 2001

• Answered inbound customer calls regarding accounting services.

• Regularly conducted customer satisfaction follow up calling and updated account records.

• Received outstanding performance recognition from head CPA.

• Implemented a cost effective telephone system for the office.

Education

Health Sciences: Gwinnett Technical College ~ Lawrenceville, Georgia ~ 2008 To Present

Information Systems: Rutgers University ~ Newark, New Jersey ~ 1985 To 1989

References Supplied Upon Request

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