Systems/Network Professional

Objective:

To obtain a rewarding and challenging career with a company that will enhance my knowledge, skills, and personal development in the Information Technology field.

Summary

• Systems/Network Professional with 26+ years of Information Systems/Technology experience.

• Experience in Disaster Recovery planning, implementation and management.

• Experience in server installation, configuration and consolidation.

• Excellent self management, communication and problem-solving skills.

• Detailed, hard working, goal oriented and quick to learn the latest technology, procedures and methodologies.

• Customer service driven whether it is with internal or external customers.

• Experience with hardware and software procurement and working with vendors for both data and voice circuits procurement.

Certifications

 Cisco Certified Network Associate, October 1, 2002, (Currently preparing to recertify)

 Check Point Firewall-1 (4.1) Certified System Administrator

 Check Point Firewall-1 (4.1) Certified System Engineer

 Novell CNA 3.12/4.11, June 14, 1996

 Novell CNE 3.12, January 17, 1997

TECHNICAL SKILLS

• Hands-on experience with installation, configuration and management of the following hardware:

o HP Proliant (DL & ML), Dell (1950, 2950) and IBM server hardware.

o Cisco & HP switches and routers

o Cisco Wireless LAN Controllers and Access Points

o Cisco PIX/ASA Firewall Appliances

• Hands-on experience with EMC CX3-10 (iSCSI) configuration and management

• Hands-on experience with installing, configuring and troubleshooting Windows Server 2000/2003, Exchange Server 5.5/2000, 2003 (SMTP, POP3, IMAP, OWA, ActiveSync, Blackberry Integration/Management) (knowledgeable of Exchange 2007), Novell Groupwise 5.x/6.x.

• Hands on experience with Symantec Backup Exec 10x, 11x and Symantec Backup Exec 11d Continuous Protection Server – Installation, configuration, troubleshooting and management of backups, restores and tape rotations with Iron Mountain

• Hands-on experience with installation, configuration and management of Raritan KVM Solutions, remote control applications, current Microsoft Office products (including Visio, Project & FrontPage).

• Hands-on experience with installation, configuration and management of Citrix Metaframe 1.8/XPe/XPs, Presentation Server 4.0/4.5. Experienced with setting up server farms and publishing applications.

• Hands-on experience with installation, configuration and management of Symantec, McAfee ePolicy Orchestrator 4.0/VirusScan 8.5.0i and Trend Micro endpoint protection software.

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Experience Detail

Precision Drilling Company - Network Analyst

Houston, Texas May 2005 – March 2010

• Upon being hired I performed an assessment of existing network, server and monitoring systems. Provided findings and recommendations to the IT Director. Those recommendations included redesigning the data center using current technology at the time consisting of APC Racks, Symmetra LX UPS, Cisco 3750 Switches, PIX 515 Firewall(replaced existing Check Point Firewall), Raritan Dominion KX32, and the latest generation HP Proliant DL 360/380 Servers. Installed and configured APC NetBotz for monitoring access and the environment for the data center.

• Migrated existing domain controllers from outdated hardware to current HP Proliant DL 360 hardware

• Managed multi-site network consisting of Frame Relay circuits running on Cisco Routers. Worked with AT&T on obtaining quotes and installation of MPLS circuits to replace the existing Frame Relay connections.

• Maintained both internal and external DNS. External DNS entries included HTTP/HTTPS and MX Record.

• Managed multiple websites using Microsoft IIS running on load balanced Windows 2003 Servers for the company consisting of Automated Purchasing System, PCard (Purchase Card) and the company’s website.

• Designed and implemented a DR Strategy for the company using one of our division offices as a DR Site. Managed all aspects of the DR Strategy including budget, site build out, additional data circuit installations, equipment installation and configuration. Hardware consisted of the latest APC server racks and ladder system, managed PDUs, Symmetra LX 16KVA UPS with managed environmental modules, HP Proliant DL 360/380 G4 Servers. Installed and configured 16 port Raritan KVM Switch to remotely manage DR Servers. Applications that were replicated consisted of domain controller, web server, Exchange 2003, SQL 2005 and File/Print Services. Installed and configured Double Take software and used DTAM to configure replication and failover for Exchange, File/Print and SQL 2005.

• Managed 500 user Windows Server 2003 Active Directory/Exchange 2003 environmental with duties including user account setups/deletions, group access, NTFS permissions, mailbox creation, managed mailbox rights, performed mailbox restores (messages, contacts, entire mailboxes) using Ontrack PowerControls and OPC Extract Wizard. Configured and managed Exchange 2003 recipient policies, GAL, Public Folders (managed access rights to public folders).

• Provided Blackberry support for users consisting of Blackberry Enterprise Server and a wide variety of Blackberry devices from AT&T and Verizon. Installed and configured and troubleshot problems with Desktop Manager. Responsible for activating Blackberry devices and services with the appropriate providers. Configured and managed user profiles and user policies on Blackberry Enterprise Server.

• Installed and configured Citrix Presentation Server 4.5 in a 2-server farm. Installed required applications to be published to the user community. Setup and managed access to those applications using domain groups. Provided installation support for the ICA Client. Installed and configured Citrix Web Access and made the appropriate changes to the firewall. Troubleshot any problems that came up with users accessing the published applications either with the ICA Client or the Citrix Web Client.

• Managed 2-EMC CX3-10 iSCSI SANs (SATAII and FC Disk Arrays), Production and DR. Configured management IP address for the SPs, configured LUNs, RAID Groups and Storage Groups, installed and configured EMC connectivity components iSCSI Initiator, PowerPath, Solutions Enabler, Navisphere Host Utilities – Navisphere Agent, Snap View, Navisphere CLI, and Navisphere Server Utility) on hosts to connect them to the CX3-10. Installed and configured EMC EmailXtender for Exchange 2003 and EMC DiskXtender to test archiving for Exchange and Files.

• Designed, installed and configured a backup strategy(Daily/Weekly/Monthly/Quarterly) for File, Exchange 2003, SQL 2000/2006 Databases using HP DL 380 and HP Ultrium LTO4 Tape Autoloader hardware and Symantec Backup Exec 11d and Continuous Projection Server for easy file retrieval (CPS allowed retrieval of files from different dates). Managed Iron Mountain Account and tape rotation for offsite storage.

• Managed AS400 for the Accounting Department – installed and configured the AS400 Client on Windows XP Pro workstations, maintained user profiles on both the OS and Accounting System (Avatar), maintained user menu security within the Avatar Accounting System, installed and configured Spool-It on users workstations to allow them to pull customized reports.

• Maintained all IT documentation consisting of IP Address management, Server and Network Device hardware and software, and created and maintained network drawings using the latest Visio software.

• Responsible for procurement for all hardware and software for the company.

• Provided end user support for 500 users (Executives, Executive Assistants and regular users) from desktop/laptops to software applications, to VPN Access, Citrix connections, MS Office products, and Audio/Video equipment.

• Managed Tipping Point 210e appliance via the Systems Management Server and managed user policies to allow/disallow access to various internet sites.

• In late 2008, the company was bought out by a Canadian firm. Once the merger was completed I provided integration support for in the following areas: migrating users from Exchange 2003 to Lotus Notes, utilized SysTools conversion utility to convert PST files to Lotus Notes NSF files, quickly learned how to install and configure (and troubleshoot )Lotus Notes 8 client on user’s workstations. Assisted Infrastructure group with performing IOS upgrades on all the existing routers and switches and restructuring existing network core switches to incorporate the new company’s VLAN strategy. Installed and configured Cisco 1841/2800 Series routers for MPS connectivity using BGP for remote sites. Installed and configured Cisco 2960 Switches at remote sites. Monitored network performance and availability using SolarWinds Orion. Setup switches, routers and servers in id-Archive Password Management software. Quickly learned Remedy Help Desk System to manage Service Desk Requests, Change Requests and Tasks. Quickly learned VMware ESX 4.0, setup ESX 4.0 Hosts and Virtual Machines (Windows 2003 Servers and XP Workstation VMs). Re-wrote the company’s existing ESX Install Documentation. Quickly learned to use Altiris to reimage existing workstations and push software applications using the Altiris Console. The last assignment I had was building a Windows Server 2003 VM on an ESX 4.0 Host and installing Websense Filtering Service pointing it to the Websense Policy Server.

Strategic Network Consulting, Inc. – Network Engineer

Houston, Texas May 2001 – April 2005

Project for Tribal Casino and Resort and their Ski Resort

• Involved in the design and implementation of IT infrastructure overhauls. The overhauls included implementing a fiber backbone of Single Mode (SM) and Multi Mode (MM) fiber runs, depending on the distance, between buildings at the Ski Resort and at IMG facilities.

• The network backbone was completely built with Cisco equipment consisting of Cisco 6500, Cisco 3500 PWR Series Switches, Aironet 1200 Series, 2600 Series routers, PIX 515 & 501. I assisted in the installation, configuration and management of all the Cisco equipment based on the design from an outside consulting firm..

• Assisted optimization and reassigned existing server roles as needed and purchased approximately 30+ new Dell PowerEdge and HP ProLiant servers at two locations.

• Upgraded existing 2000 Active Directory to 2003 and as well as their Exchange 2000 Server to Exchange 2003.

• Implemented Symantec Ghost Enterprise desktop imaging solution.

• Migrated all the servers from the old casino’s server room to the new data center. All servers are running Windows 2003 Server with the exception of some legacy server apps that were only supported on Windows 2000 Server.

• Involved in implementing and managing Cisco Call Manager with a Nevotek Voice Mail System. Also deployed Cisco Aironet Wireless Access Points throughout the building providing 100% WiFi Internet access throughout the new Casino building.

Various Assignments/Projects:

• Performed 250-User Windows 2000/Exchange 2000 upgrade to Windows Server 2003/Exchange Server 2003.

• Performed 75-User Windows NT/Exchange 5.5 migration to Windows Server 2003/Exchange Server 2003.

• Performed Windows NT/Exchange 5.5 migration to Windows Server 2000/Exchange Server 2000 for several small clients.

• Performed assessment, design and implementation for Windows Server 2003/Windows XP Professional Solution for the College of Business Student Lab at a large university.

• Performed Network/Security Assessment for local government organization.

• Performed assessment, design and implementation for an 800-User Windows Server 2003/Exchange Server 2003 Pilot for large university.

• Assisted Business Development Staff by meeting with new and existing clients to provide Network/Systems Design and Implementation, Proposals and Statements of Work.

• Performed IT Network/Security Audit for 70-User Corporation.

• Performed 500-User migration/coexistence from Novell GroupWise to Microsoft Exchange 2000 Server for offshore drilling company.

• Provided field engineers with Level 2/Level 3 Support when required.

Digital Consulting & Software Services, Inc.

Sugar Land, Texas October 1998 – April 2001

DCSS (Consulting Services) – Systems Engineer

• Assisted Business Development Staff by meeting with new and existing clients to provide Network/Systems Design and Implementation Proposals/Statements of Work.

• Assisted outside firm with upgrade and migration from Check Point 4.0 to Check Point 4.1 running on Sun Netra Enterprise Level Servers with Solaris 2.7 Operating System.

• Managed and supported the following environment for a large hospital in the Houston area: Check Point Firewall-1 4.0 (Primary/Secondary configuration) – managed network objects, NAT Rules, and Security Policy, and monitored Security Logs daily, Check Point User Account Management.

• Managed Websense Server – monitored activity and managed policies for different types of users.

• Managed Entrust Certificate Server.

• Managed Cisco VPN Client and SecuRemote Client for 300 Users.

• Performed the following duties for a chemical plant during construction and startup: Helpdesk Management using Blue Ocean’s Track-IT, designed and documented standard workstation/laptop image, performed implementation of standard workstation/laptop image using Symantec Ghost.

• Designed and implemented wireless solution throughout the plant using Intermec MobileLAN Access Points and Intermec Handheld 6650’s as well as Vehicle Mount 5055 computing devices.

DCSS (Internal/ASP Support) – Network Engineer

• Managed Information Technologies and Systems for 3 locations consisting of Windows NT 4.0 Domain with 250 Users, DNS, DHCP, Print Servers, IIS Servers, SQL Servers, Windows 2000/NT Cluster (IIS & SQL), Check Point Firewall-1 4.1.

Valspar Refinish – IT Manager

Picayune, Mississippi September 1992 – September 1998

• Installed, configured and managed multiple Windows NT 4, Novell 3.12/4.11 Servers.

• Installed, configured and managed Windows NT 4 Server with Exchange 5.5.

• Installed, configured, & troubleshot LAN/WAN network connectivity between 6 different sites, comprising of Fractional T1, T1 and Frame Relay connections.

• Managed NorthStar Meridian Phone and Voicemail Systems.

• Maintained FoxPro 2.x Code based Formula Retrieval Application for 800+ Customers.

• Provided support for the company’s Accounting System (Platinum for Windows) and Manufacturing System.

Mar, Inc. – Computer Operations Shift Supervisor

Stennis Space Center, Mississippi January 1991 – September 1992

• Supervised Operations Personnel for the Navy’s Primary Oceanographic Prediction System (POPS) Supercomputer Center, which consisted of 2 Console & 1 I/O operators.

• Provided reporting for the daily activities of the computer center, to contractor and government management personnel.

• Managed CRAY YMP-8/16 Supercomputers via Local Consoles and Sun SPARC II Workstations.

• Managed multiple StorageTek 4400 Tape Silos

• Performed routine maintenance on tape drives in the STK Silos.

Education

Pearl River High School (Diploma), Pearl River, LA May 1983

Pearl River Community College, Poplarville, MS

Associates Degree in Computer Technology, May 1989

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