Jesse E. Gardner

*** ***** ****

Columbia, SC ***10

Home: 803-***-****

Mobile: 678-***-****

Email: qunkgd@r.postjobfree.com

Profile

A Microsoft Certified Professional with over ten years experience in the planning, installation and support of LAN and WAN technologies in Multi-Networking Operating Systems. With experience in Systems/Network Administration, Staff Management, Project Management, Software Certification Testing and Deployment, Help Desk/Customer Service, Desktop/Technical Support, COTS, Technical Writing, network troubleshooting, OS upgrades and OS migrations/deployments, in various platforms: Microsoft Windows 98/NT/ME/2000/XP/2003/Vista/7, Novell Netware 3x/4x/5x/6x, DOS, UNIX and MAC. In all positions demonstrated excellent customer service and teamwork skills, along with great organizational and communications skills (written and verbal) to all levels of personnel.

Core Competencies

Consulting, Systems Analysis, Systems/Network Administration, Project Management, Network and Desktop Support/Troubleshooting, System backup and Disaster Recovery, System/Server Security

Operating Systems:

Windows NT/2000/XP/Vista, Windows 7, Server NT/2000/2003/2008, LAN/WAN, NetWare 3x/4x/5x/6x, Wireless Technology, VMWare ESX, UNIX, Linux, MAC/X, Local & Wide Area Networking: Ethernet, USB, HTTP, FTP, Token-Ring, Hubs, Switches, Routers, TCP/IP, IPX/SPX, VPN; SNMP, Wireless Networking, DSL; Cable, VOIP

Remote Software: Terminal Services, RAS, Citrix Winview/Winframe/Metaframe, Putty, PC Anywhere

Software: Microsoft Backoffice Products, SMS Installer 2.x, Marimba, MOM, WSUS, MS Cluster Service, Exchange Server 5.5/2003/2007, Active Directory, eDirectory, Oracle client, MS OFFICE 95/97/2000/XP/2003/Vista/2007/2010, MS Outlook 98/2000/2002/XP/2003/2007/2010, MS FrontPage 98/2000/2010, MS VISIO, IIS 6.0, Corel Office Suite, DOMINO/LOTUS NOTES, LOTUS cc:Mail, GROUPWISE, MS MAIL, WP MAIL, HP OpenMail, Blackberry, WORDPERFECT, Content Mapper, AUTOCAD R14, MicroStation, Cheyenne ArcServe, DCA IRMALAN (Gateway), PROCOMM PLUS, HP Jet Admin, HP OpenView, Ipswitch CA, Veritas Backup Exec, COLORADO BACKUP, Tivoli Storage Manager, QA BACKUP, Norton Antivirus, Trend Micro Antivirus, McAfee Antivirus, SyGate Firewall, Black Ice Firewall, Adobe Acrobat/Reader, Ghost PE/Enterprise, pcAnywhere, Vantive (IT Tracking), IBM QIP, Software Deployment Tools, WaMu Banking Apps, IE 6/7/8, Firefox, Remedy Network Support Tools

Hardware: HP Blade Technology; IBM-compatible 486 and all Pentium PC's; Laptops, HP 9000, Canon, HP and Lexmark Laser Jet/InkJet printers, Hubs, Switches, Routers, Frame Relay, Modems, Tape Backup Units, Compaq Servers, Dell Servers, Gateway Servers, HP Servers, SAN, Disk Arrays, IpSwitch, Motorola Canopy, Hardware Deployment, Wireless technology

Education

Metro IT Consulting, Project Management Course, Columbia, SC

Rutgers State University, Newark, NJ, Computer Science

U.S. Air Force Career Enhancements Program, Langley AFB, VA,

Political Science

Newark College of Engineering, Newark, NJ, Electrical Engineering

Electronic Computer Programming Institute, E. Orange, NJ

Certifications

Microsoft Certified Professional (MCP)

Novell Certified Network Administrator (CNA)

Certified Dell Technician (PCs; Laptops)

A+ Cert (Studying [2011])

Professional Experience

Amedisys (Home Health Services)

Contracted by Compucom via Sullivan & Cogliano

March 2011

REFRESH TECH

Project entailed the de-installation of existing computer equipment (including WYSE terminals) and install new computer systems, primarily tablet PCs (Dell, HP & IBM), at Amedisys by following a scripted process for Windows XP (for Table PC’s).

Configuration and setup McAfee/Enpoint Encryption/ePolicy Orchestra 4.5.4, Citrix XenApp Web Interface.

In addition to the refresh activity, reviewed all unused assets onsite and possibly prepare for disposal or refurbishment.

Charleston County School District

Contracted by CTG, Inc.

September 2010 – January 2011

DESKTOP/NETWORK SUPPORT

Provide feedback on design changes, communicate information to appropriate district staff.

Travel between construction sites, to manage on-site cabling vendor for successful completion of the cabling infrastructure.

Inspect cabling work for quality, communicate with school and district IT staff.

Configures and installs software for IT users' desktops and laptops (W2K, XP).

Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce.

Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN and VLAN systems.

Troubleshoots problems using scripts and checklists as guides.

Escalates to Tier 3 support when necessary.

Documents problems and resolutions.

Perform end-user training.

Strong customer service and teamwork skills are important in this position.

Participates in the testing and evaluation of new desktop packages and implements prototypes.

Independent Contracting

March 2009 – Present

PC/DESKTOP/NETWORK SPECIALIST

Setup, install, troubleshoot (break/fix) Home and Small Business PC’s, laptops, servers and peripheral equipment (printers, fax, scanners, etc.), using OS Windows XP, Vista and Windows 7.

Provide system and application upgrades.

Setup, install, and configure routers (LAN support and wireless).

Setup, install and configure VOIP.

Troubleshoot and correct system problems.

Provide system consultation and training for technical and non-technical customers.

Turner Broadcasting Systems, Inc.

June 2007 - February 2009

SR. WINDOWS ADMINISTRATOR

Communicate, coordinate, maintain, monitor, deploy/install and upgrade servers for various projects for the Digital Media Technologies (DMT) group in direct support of various clients, internal and external: CNN.com, CartoonNetwork, FusionFall, NASCAR, NBA.com, etc. which included technical and non-technical audiences.

Responsible for responding to support issues in a timely manner, communicating issue status to internal customers, peers, and management (written and verbal) as well as troubleshooting and resolving server performance issues within the published Service Level Agreements (SLA).

Build servers in Server 2003/Enterprise and/or VMWare ESX 3.5 and/or coordinate the builds of Windows Server 2003 (32-bit/64-bit): HP 460/5 Blade servers and/or HP Proliant 360/380-series, and join to domain. Setup, configure and troubleshoot MS Cluster Service and SQL Server.

Download, install, configure, administrate and test Windows Server 2008(Beta) on various servers.

Physically install, configure, and rack-mount servers and run Ethernet and fiber routes to appropriate peripherals for LAN and/or fiber connectivity and track via Visio schematics (create and/or modify).

Install Cisco router(s) and switches as necessary [pre-configured].

Submit, schedule and respond to Change Management requests (CMDB) for general and/or project specific situations.

Define, analyze and administer protocol definitions, user definitions and network infrastructure standards for the organization. (Active Directory & GPO, MOM, network monitoring tools).

Maintain, analyze and administer information for over 400 internal and external project servers via Remote Console, QIP, Remedy (Tier II/III Help Desk support).

Monitor, install and configure security updates, patches and installs for all network servers.

Coordinates the service and repair of network information systems hardware and software.

Provide root cause analysis for all network maintenance.

Responsible for the successful and timely completion of assigned tasks and projects via Remedy ticketing system (Tier II/III Help Desk support).

Provide break/fix support of all servers: HP BL460/5, HP Proliant 380 (Tier II/III Help Desk support).

Ivan Allen Workspace, Atlanta, GA

February 2007 – June 2007

NETWORK ADMINISTRATOR

Coordinate migration of existing systems to the new OS as required.

Develop processes to define and maintain desktop standard, laptop standard and high-end desktop standard configurations.

Document, organize and maintain a published reference of relevant system information for all client and server computer resources.

Administer company security requirements.

Coordinate the service and repair of IS equipment and software.

Develop, document and maintain standard client computer models and VOIP system.

Define and administer the protocol definitions, user definitions and an infrastructure standard for the organization.

Contract Technical Consultant/Network Engineer/Systems; Network

Administrator/Desktop; Server Technician (Lead)/Customer Service Engineer

July 1993 to December 2006

Administrate and support Exchange 2003 and Novell 5.0

Administrate and support Lotus Notes and Blackberry clients.

Perform major departmental network OS, and Lotus Notes data migrations, system and data migration.

Dell PC Migration: GX150, GX260, GX280 to GX520, and D610 laptops.

Create, setup, modify and monitor SMS packaging and distribution.

Setup and monitor Marimba packaging and distribution.

Manage staff employees: Helpdesk, Technician, Field Technicians.

Monitor and maintain a commercial ISP network.

Monitor and maintain MS 2003 network, IIS and webmail servers.

Provide disaster recovery using Backup Exec or Arcserve.

Provide helpdesk and field support for commercial/residential clients.

Test the new product applications and hardware (laptops and PCMCIA cards) for wireless technologies (GBRS). Create and use existing test matrices for product evaluation. Extensive QA testing.

Provide setup, configuration, installation and break/fix support of PC's and servers.

Create, manage and distribute all hard-drive images created for workstations and servers.

Maintain SCDOT Headquarters user account information via Active Directory and SMS.

Using Ghost and other SCDOT applications, create, manage and distribute all hard-drive images created for Dell workstations: GX240/260/270/280, Precision 340/350/360.

Install and configure SCDOT Oracle client on workstations and PC’s.

Utilize COTS technology in support of SCDOT environment.

Monitor networks and provide system backups; plan, implement, install and configure SAN.

Install and configure the SAP client for Colonial Insurance (UNUM).

Accountable for the business area implementations (migration from Win98/NT to Win XP) to be completed by the specified timelines set forth in the deployment end-to-end process (includes COTS).

Deliver strategy and process overview for each deployment to the business area contact.

Work with the business contact for each corresponding deployment to identify and resolve issues, concerns, scheduling conflicts, etc.

Plans/Schedules business area communications.

Ensures application information and other critical deployment data is collected and reviewed prior to deployment process.

Follow-up on purchases, shipments, and implementation of all technical devices (Dell PC's & laptops) for deployments.

Complete post-deployment reviews with all business areas and feedback results to improve future deployment processes.

Hiring necessary roles (installation techs, Next Day Support, PM Site Manager) to complete deployments.

Provide break/fix for all PCs/Desktops/Laptops: IBM-compatible 486 and all Pentium PC's

Provide break/fix for all servers: HP Blade Technology, HP Servers, Compaq Servers, Dell Servers, Gateway Servers.

Good communication skills written and verbal.

AT&T Bell Laboratories, Whippany, NJ

February 1981 to May 1993

SENIOR TECHNICAL ASSOCIATE/DESIGN ENGINEER

Design management for CAD/CAE designs involving various industrial/commercial corporate projects, involving electronic components to the printed wiring board (PWB) level.

Served as a Technical Writer and developed, documented, and published the Component Catalog Loading and Management Process, which was incorporated as a training platform for users and customers. As a Quality Assurance specialist, developed quality metrics for all

phases of the component catalog management process and prepared quarterly reports for management. Created and maintained the Component Catalog Architecture for various Bell Lab locations to support CAD/CAE printed wiring board and schematic designs in TSO, UNIX, and SUN environments. Installed and evaluated the performance of related software and subsequent releases (Schema, AutoCad, MicroStation). Interfaced with Engineering departmental management, MTS, and development personnel on a daily basis. Prepared and gave presentations to all levels of management and non-management personnel.

Provided end-user Help Desk support displaying excellent customer service skills.

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