Executive Assistant
Resume:
**** *********** ******* ******
Cumming, GA *****
******@*****.***
Donia Schlosser
Objective To obtain a position with a professional organization which will allow me to utilize my administrative support experience, customer service/client relations experience, and interpersonal skills.
Qualifications 16 years experience in administrative assistance, customer service, A/R, A/P, and client relations. An efficient team player with strong research and communication skills, detail oriented, well organized, able to handle multiple tasks without supervision and ability to perform in a team based environment.
Experience
August ’10 – Present Benchmark Brands, Inc. Norcross, GA Executive Assistant to CEO/President
Provide high level administrative support to the CEO/President and all of his direct reports
February ’09 – March ’10 Infor Global Solutions Alpharetta, GA
Executive Assistant to EVP/Chief Financial Officer and SVP/Chief Marketing Officer
Provided high level administrative support to both the CFO and CMO and their direct reports including additional support to the CIO
Coordinated and prepared national & international travel arrangements. Obtained passports, visas, and correspondence for upper level management.
Maintained calendars up-to-date daily with scheduled meetings, pending travel/hotel information, reminders, and to do tasks.
Completed expense reports in an online expense system and submitted daily for approval. Also served as a proxy for executives in reviewing incoming expenses from direct reports.
Handled all catering needs for Finance, IT, and Marketing departments; including ordering breakfast, lunches, and dinner arrangements/reservations.
Server as center for distribution of the mail correspondence for the Finance/Tax Department.
Responsible for awards document preparation during annual activities or events. Served as a member on the activities committee.
Prepared conference call meetings and online Webex conferences. Arranged meetings via Outlook through the conference center.
Received visitors and potential candidates entering the company. Organized interview schedules between candidates and executives.
Performed various information requests and served as a contact point for any issues/needs for the Finance Department, IT Department, and Marketing Department.
November ’05 – February ‘09 Arby’s Restaurant Group, Inc. Atlanta, GA
Executive Assistant to VP of Operations
Provided the department VP with support in handling Franchisee requests, presentation, planning and other miscellaneous needs in the execution of the VP’s office duties.
Provided general administrative support to OSG staff including arranging meetings, preparing reports, invoices, and responding to requests for information.
Monitored the Project Expenditure Request Process and Organized the Quarterly Forecasting work.
Provided specific administrative services to the Operations Support Section while providing ongoing guidance and consultation on operational initiatives and issues impacting the effectiveness and efficiency of restaurant operations.
Provided back-up for the Tech Services Coordinator when needed.
Tracked Operations Service’s Expenditures and provided a review of spending as needed to aid in keeping departmental budgetary goals under control.
Arranged for the delivery of Operating Standards Manuals and revisions to all operators.
November ‘98 – August ’05 DataScan Technologies Alpharetta, GA
Operations Administrative Assistant-Nationwide Audit Services
Solely responsible for large client account and dealer notification process. Utilized good communication and problem solving techniques working closely with client to coordinate an advanced planning and scheduling technique for their dealers, via email and telephone.
Provided administrative support for Director of Operations and VP of Operations, assisting with management of calendar, meeting arrangements, and travel.
Administrative and client relations support for Field Operations Managers and Clients, coordinating schedule changes, reconciling daily queue items, and notification of schedule data to clients and field staff. Provide assistance in administrative tasks for day-to-day scheduling needs and schedule related issues.
Effectively cross-trained and served as back up to other members of the Operations Administrative Group, assisting with day-to-day tasks and other duties as assigned.
Responsible for data entry into schedule database and implementation of schedules for clients and field staff
Prepared monthly billing information and recorded into billing database. Reviewed billing information for any errors and pricing discrepancies.
Maintained dealer database with add/changes as requested from clients. Investigated and resolved any client complaints or issues as they developed.
Participated in testing and responsible for troubleshooting system issues and reporting these issues to support department
Tracked all reports from the field staff and assisted in the tracking and progress of field training and Quality Assurance
Coordinated the arrival of new personnel and arranged travel information. Maintained and assembled training materials as required. Participated in training presentations as needed.
August ‘97 – November ‘98 National Action Financial Services Norcross, GA
Administrative Assistant to VP of Operations
Provided general administrative support for VP of Operations including coordination of calendar activities and travel itineraries.
Interacted daily providing assistance for the Directors of Operations, Management staff, and collectors with daily activities and reports
Coordinated client luncheons and manager meetings
Processed Western Union Phone Pay vouchers
Requisitioned all office supplies
Transcribed activity reports and correspondence. Produced staffing, on-line hours, and production reports.
Supported Human Resources Manager with applications, background checks, new hire and benefits packages, personnel status change forms, and filing
Processed company ID security badges and assisted with new employee orientation
Acted as a back-up receptionist for company switchboard
May ‘96 – August ‘97 Caradon Doors and Windows Norcross, GA
Account Executive
Handled all calls regarding product information and services
Maintained inventory supply for customer accounts
Coordinated transportation for product shipments
Customer support for warranty issues, price quotes and delivery times
Assisted customers with correct configurations for placing their orders for doors and windows
Helped facilitate optimal customer problem solving
June ‘94 – May ‘96 SETA Incorporated Duluth, GA
Accounts Receivable Specialist
Provided customer support with billing products and services to customer accounts
Responsible for the entry and expediting of purchase orders and invoicing sales orders.
Demonstrated ability to communicate with remote manufacturing sites, answering billing inquiries and questions
Prepared reports, compiled data, and analyzed inventory levels
Provided general administrative support to executive management team
Computer Skills Proficiency with Excel, Word, PowerPoint, Microsoft Windows 2003, Microsoft Project, and Microsoft Outlook. Attended advanced computer training and “the Exceptional Assistant Seminar”. Recently completed Skillport training course for Word, Excel, and Organizational skills.
Education 1988-1989 Millersville University Millersville, PA
1989-1992 Indiana University of PA Indiana, PA
Major-Interior Design 3.5 GPA
References Personal and Professional references available upon request
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