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Customer Service Manager

Location:
Senatobia , MS, 38668
Posted:
June 24, 2010

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Resume:

CAMMIE LYNN CHAPMAN

*** ******** ******

Senatobia, MS 38668

qu5ulq@r.postjobfree.com

662-***-****

PROFESSIONAL EXPERIENCE

Buyer November 2004– Present

Hino Motor Sales, U.S.A. Southaven, MS

- Process and expedite purchase orders for both domestic and international suppliers

- Plan and forecast inventory to maintain efficient warehouse stock levels

- Provide status of incoming parts to our manufacturing plant

- Update daily status reports of incoming materials from suppliers

- Set up direct shipments from our suppliers to our customers to shorten delivery time

- Approve invoices and credits on received parts and direct shipments to our customers

- Work with the accounting department on any billing discrepancies

- Provide information to both customer service and customers on back ordered parts

- Increased annual warehouse turns from .7 turns per year to current 3.8 turn rate

- Reduced inventory by selling obsolete material to a third party warehouse

- Participate during the yearly wall to wall inventory by entering counts in our database

- Set up new suppliers and parts information in our computer system

- Upload text files on inbound materials coming in from overseas

- AS400, Microsoft Word, PowerPoint, Outlook, Excel

Purchasing Manager October 2002-November 2004

Penske Automotive Southaven, MS

- Created a purchasing program for the six facilities in the Memphis, TN area

- Bid, negotiated and approved yearly contracts for facilities supplies and maintenance services

- Reduced costs of purchasing office materials and services in first year by over $275,000

- Processed and followed up on all purchase orders for building supplies and maintenance

- Member of the Environmental Health and Safety (EHS) committee

- Contacted and worked with the environmental clean up company when we had shop spills

- Corrected or followed up with any EHS/Safety problems found during inspections

- Purchased self recycling service equipment to help reduce both environmental waste and costs

- Worked with Service Managers to purchase repair parts or service to replace or maintain equipment

- Worked with accounting team on invoice approvals, credits and price discrepancies

- Responsible for the issuing and collection of all door keys to employees for the six facilities

- Worked with the IT teams to change each facilities location specific printed forms to a group of

standard forms to allow bulk buying and cut costs

- ADP, Reynolds & Reynolds, Microsoft Word, Outlook, Excel

Cammie Lynn Chapman • qu5ulq@r.postjobfree.com • 662-***-****

Senior Buyer October 1999-November 2001

General Electric Aircraft Engines Grand Prairie, TX

- Negotiated and implemented 3-5 year contracts with suppliers

- Forecasted inventory levels, cut purchase orders and expedited parts used for multiple product lines

- Ordered and managed the inventory from the Department of Defense for repairs of Air Force parts

- Purchased raw materials so production could fabricate parts

- Implemented a forward stocking parts program to help reduce lead times (JIT system)

- Worked with local vendors to set up a Kanban system on fast moving parts

- Reduced inventory by over $2.6M by using Kanban and JIT processes

- Recorded inventory and build progress of repairable rotable pool parts

- Participated in daily meetings to update status of ordered materials to engineering, customer service

and the shop floor supervisors

- Set up, sent out invitations, and monitored online e-auctions to sell off obsolete parts

- Worked directly with accounting on invoices and credits and helped resolve any issues

- Worked closely with Engineering and Quality Assurance on parts we received with material defects

- Tracked and reported information weekly to the corporate offices via Excel, Word and Power Point

- Acted as the Material Manager for 6 months while the position was vacant

- AS400, ILS, Oracle, Microsoft Word, PowerPoint, Excel, Outlook

Aviation Logistics Supervisor April 1993 – September 1999

United States Navy Various Locations

- Forecasted, ordered and expedited parts for the supply warehouses

- Contract Purchasing Officer for the base supply department

- Directly supervised and provided training to 20 personnel in the supply department

- Directed the reorganization of three warehouses to help lower the refusal rate of customer orders

with a success rate from 11% to .2% within a six month period

- Conducted daily cycle counts on inventory and corrected any discrepancies

- Trained naval reservists on the warehouse standard operating procedures and computer systems

- Lead the daily receiving, shipping and storage of warehouse parts

- Organized and maintained the Illustrated Parts Breakdown catalogs in the technical library

- Answered and recorded all calls for the Automated Information Systems department trouble desk

- Managed the budget for the AIS department to ensure funds were available to purchase supplies,

equipment, and services

- Personally destroyed and removed old computer systems according to DOD regulations

- Hazmat Coordinator for the Supply Department and responded to any spills and clean ups

- IMPACT purchasing card administrator, Career Counselor, VITA participant

- Volunteered off duty hours to local communities for tutoring and sports for youth

- NALCOMIS, ILS, Oracle, SAP, legend systems

Cammie Lynn Chapman • qu5ulq@r.postjobfree.com • 662-***-****

EDUCATION

Northwood University Fort Worth, TX

Bachelor of Business Administration – Business Management Associate of Arts – Business Graduated with Summa Cum Laude Honors

University of Cincinnati Cincinnati, OH

Attended classes towards an Accounting Degree

CERTIFICATIONS

Six Sigma Green Belt - General Electric Aircraft Engines

Total Quality Leadership – Fundamentals and Team Skills

Defense Logistic Agencies Customer Service Assistance

REFERENCES

Available Upon Request



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