Customer Service Manager
Resume:
CAMMIE LYNN CHAPMAN
Senatobia, MS 38668
***********@*********.***
PROFESSIONAL EXPERIENCE
Buyer November 2004– Present
Hino Motor Sales, U.S.A. Southaven, MS
- Process and expedite purchase orders for both domestic and international suppliers
- Plan and forecast inventory to maintain efficient warehouse stock levels
- Provide status of incoming parts to our manufacturing plant
- Update daily status reports of incoming materials from suppliers
- Set up direct shipments from our suppliers to our customers to shorten delivery time
- Approve invoices and credits on received parts and direct shipments to our customers
- Work with the accounting department on any billing discrepancies
- Provide information to both customer service and customers on back ordered parts
- Increased annual warehouse turns from .7 turns per year to current 3.8 turn rate
- Reduced inventory by selling obsolete material to a third party warehouse
- Participate during the yearly wall to wall inventory by entering counts in our database
- Set up new suppliers and parts information in our computer system
- Upload text files on inbound materials coming in from overseas
- AS400, Microsoft Word, PowerPoint, Outlook, Excel
Purchasing Manager October 2002-November 2004
Penske Automotive Southaven, MS
- Created a purchasing program for the six facilities in the Memphis, TN area
- Bid, negotiated and approved yearly contracts for facilities supplies and maintenance services
- Reduced costs of purchasing office materials and services in first year by over $275,000
- Processed and followed up on all purchase orders for building supplies and maintenance
- Member of the Environmental Health and Safety (EHS) committee
- Contacted and worked with the environmental clean up company when we had shop spills
- Corrected or followed up with any EHS/Safety problems found during inspections
- Purchased self recycling service equipment to help reduce both environmental waste and costs
- Worked with Service Managers to purchase repair parts or service to replace or maintain equipment
- Worked with accounting team on invoice approvals, credits and price discrepancies
- Responsible for the issuing and collection of all door keys to employees for the six facilities
- Worked with the IT teams to change each facilities location specific printed forms to a group of
standard forms to allow bulk buying and cut costs
- ADP, Reynolds & Reynolds, Microsoft Word, Outlook, Excel
Cammie Lynn Chapman • ***********@*********.*** • 662-***-****
Senior Buyer October 1999-November 2001
General Electric Aircraft Engines Grand Prairie, TX
- Negotiated and implemented 3-5 year contracts with suppliers
- Forecasted inventory levels, cut purchase orders and expedited parts used for multiple product lines
- Ordered and managed the inventory from the Department of Defense for repairs of Air Force parts
- Purchased raw materials so production could fabricate parts
- Implemented a forward stocking parts program to help reduce lead times (JIT system)
- Worked with local vendors to set up a Kanban system on fast moving parts
- Reduced inventory by over $2.6M by using Kanban and JIT processes
- Recorded inventory and build progress of repairable rotable pool parts
- Participated in daily meetings to update status of ordered materials to engineering, customer service
and the shop floor supervisors
- Set up, sent out invitations, and monitored online e-auctions to sell off obsolete parts
- Worked directly with accounting on invoices and credits and helped resolve any issues
- Worked closely with Engineering and Quality Assurance on parts we received with material defects
- Tracked and reported information weekly to the corporate offices via Excel, Word and Power Point
- Acted as the Material Manager for 6 months while the position was vacant
- AS400, ILS, Oracle, Microsoft Word, PowerPoint, Excel, Outlook
Aviation Logistics Supervisor April 1993 – September 1999
United States Navy Various Locations
- Forecasted, ordered and expedited parts for the supply warehouses
- Contract Purchasing Officer for the base supply department
- Directly supervised and provided training to 20 personnel in the supply department
- Directed the reorganization of three warehouses to help lower the refusal rate of customer orders
with a success rate from 11% to .2% within a six month period
- Conducted daily cycle counts on inventory and corrected any discrepancies
- Trained naval reservists on the warehouse standard operating procedures and computer systems
- Lead the daily receiving, shipping and storage of warehouse parts
- Organized and maintained the Illustrated Parts Breakdown catalogs in the technical library
- Answered and recorded all calls for the Automated Information Systems department trouble desk
- Managed the budget for the AIS department to ensure funds were available to purchase supplies,
equipment, and services
- Personally destroyed and removed old computer systems according to DOD regulations
- Hazmat Coordinator for the Supply Department and responded to any spills and clean ups
- IMPACT purchasing card administrator, Career Counselor, VITA participant
- Volunteered off duty hours to local communities for tutoring and sports for youth
- NALCOMIS, ILS, Oracle, SAP, legend systems
Cammie Lynn Chapman • ***********@*********.*** • 662-***-****
EDUCATION
Northwood University Fort Worth, TX
Bachelor of Business Administration – Business Management Associate of Arts – Business Graduated with Summa Cum Laude Honors
University of Cincinnati Cincinnati, OH
Attended classes towards an Accounting Degree
CERTIFICATIONS
Six Sigma Green Belt - General Electric Aircraft Engines
Total Quality Leadership – Fundamentals and Team Skills
Defense Logistic Agencies Customer Service Assistance
REFERENCES
Available Upon Request
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