Customer Service Sales

BEN STAFFORD

260-***-**** ***** **th Street

**********************@*****.*** South Haven, MI 49090

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SUMMARY: Excellent qualifications relating to management. Experience

working under pressure in a busy environment. Passionate quest to

obtain a position for learning and advancement with

an organization providing growth and opportunity.

• Customer Service & Sales

• Leadership & Responsibility

• Teamwork & Trustworthiness

• Time Management & Communication

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EMPLOYMENT EXPERIENCE

Trade Partner Support Whirlpool (Aerotek), St. Joseph, MI 11/11-11/11

Provided supply chain support to Lowe’s and Sears associates at a call center with knowledge fundamental to customer service.

• Shared information to associates over the phone about orders, changes, pricing, availability and delivery

Assistant Department Manager Menard’s, South Haven, MI 03/11-10/11

Managed the cabinets and appliances department in a private home improvement business to boost store profitability and internal profit sharing while executing high quality guest assistance.

Guest Sales Management

• Achieved profitable retail operations by designing kitchen cabinetry and countertops and through selling appliances

• Accomplished sales goals by a proven ability of top performance in guest relations, merchandising, team motivation, inventory, department maintenance, and loss prevention

Product Technician Aaron’s, Kendallville, IN 04/09-05/10

Tasked for merchandise handling, such as loading, securing, and delivering. Efficiently set up and demonstrated products to customers.

Customer Service

• Acquired new and maintained current customers through product knowledge, communication, and door to door marketing

• Solved all customer issues and complaints about merchandise by fixing deficiencies and problems

Unmanned Aerial Vehicle Operator United States Army 06/03-06/08

Operated unmanned planes used for the purpose of aerial surveillance to find enemy

activity and preserve human life. Conducted numerous successful missions during two

tours in Iraq.

BEN STAFFORD PAGE TWO

260-***-**** **********************@*****.***

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Leadership & Responsibility

• Held position of Mission Commander: in charge of flight-line operations, & overseeing & making mission-essential decisions

• Controlled a 1 million dollar aircraft in hostile and stressful environments with accountability and no damages or losses in 1,600 flight hours

• Trained & advanced the skills of new personnel, quickly advancing the qualifications of these team members in safe, error-free aircraft operations.

Teamwork & Trustworthiness

• Successfully handled secret and confidential intelligence material in situations with discretion to enable superiors to be better informed

• Worked affluently with peers, subordinates & superiors within team-based conditions; proven in multiple challenging situations

• Facilitated with co-workers, senior military officials & other military branches in an operations center for ongoing missions in the field

Communication & Time Management

• Effective communication skills with the capacity to work with people of diverse backgrounds as an active participant or provide assistance and information as a team leader

• Proficient at balancing workplace priorities in a time-efficient manner to meet needs in urgent circumstances

• Corresponded regularly with many bases and various people with a timely sense of urgency using technical equipment and conducted daily briefings

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EDUCATION

INDIANA WESLEYAN UNIVERSITY Fort Wayne, IN

Master of Science in Management (4.0/4.0) August, 2010

INDIANA UNIVERSITY Bloomington, IN

Bachelor of Arts in History (3.1/4.0) August, 2002

U.S. ARMY INTELLIGENCE SCHOOL Ft. Huachuca, AZ

Graduate of Unmanned Aerial Operator Course July, 2004

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DECORATIONS

• Army Commendation Medal, Army Good Conduct Medal, Iraq Campaign Medal, Overseas Ribbon (2), Global War on Terrorism Medal, National Defense Service Medal, Army Service Ribbon, Presidential Unit Citation

CURRENT STATUS: Honorable discharge

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