Customer Service High School
Resume:
Dericka Knight
Roseville, MI **066
Email:*************@*****.***
Career Objective
Seeking a customer service position that will provide a challenging work environment for me where my experience can be utilized to improve customer satisfaction.
Skills
Computer skills
• Microsoft, PowerPoint, Basic data entry skills
Communication skills
• Excellent verbal skills, written, and listening skills
Professional Experience
Customer Service Rep, Teleservices Direct Greenwood, IN 06/2009-07/2009
• Deliver sales results that meet client performance objectives.
• Deliver productivity results that meet client performance objectives.
• Contacted customers to respond to inquiries
• Manage upset customers, conflicts and challenging situations
Education
Macomb Community College Warren, Michigan Present
Associates of Arts in Pre-Social Work, Expected 2013
East Detroit High School Eastpointe, Michigan 2011
Diploma
Achievements
Certificate of Participation: 01/16/2011: The United States Public Health Service and Research Triangle Institute
Dean list, Fall 2011
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