Years Experience Customer Service

EDUCATION

ITT TECHNICAL INSTITUTE

ASSOCIATES IN COMPUTER NETWORKING SYSTEMS

DECEMBER 9, 2011

GPA: 3.60 with Highest Honors

TECHNICAL SUMMARY

• CISCO NETWORKING ACADEMY

• MICROSOFT SERVER 2003-2008

• PLANNING AND IMPLEMENTING ACTIVE DIRECTORY

• INSTALLING, CONFIGURING WINDOWS 7

• NETWORK VIRTUALIZATION

• Basic install, pole climbing, ladder safety, customer service

• DSL Map & Synchronization

• BICSI Certification

• Ten years experience in customer premise inside wire repair and replacement.

• Ten years experience in use of test equipment and interpretation of test results.

• Ten years experience in customer contact position.

• Ten years experience in the repair of POTS and Broadband services.

• Ten years experience in an assignment requiring significant customer interaction.

• Demonstrated ability to work independently as well as in a team environment.

PROFESSIONAL EXPERIENCE

Franklin County Government

Columbus, Ohio

Feb. 2008 - Present

Telecommunications Technician

• Centrex

• Isolates trouble using various test equipment and deductive reasoning.

• Responsible for the installation and repair of inside wiring and jacks, including CAT5E, CAT6.

• Responsible for installation and repair of wired and wireless networking.

• Interfaces with customers in the resolution of customer problems.

• Interfaces with repair center technicians to resolve customer problems.

AT&T

Columbus, Ohio

Feb. 2001 -July 2007

Service Technician

• Uses various hand tools and power equipment to make repairs to outside plant.

• Uses various test equipment to identify and isolate service troubles.

• Responsible for the installation and repair of inside wiring and jacks, including CAT5E, CAT6.

• Responsible for installation and repair of wired and wireless networking.

• Receives and interprets customer repair assignments using a hand held data terminal and/or laptop computer.

• Isolates trouble using various test equipment and deductive reasoning.

• Repairs conductors in aerial, buried and underground cable and in customer owned inside wire.

• Runs jumpers and performs various tests at central office main distributing frames.

• Replaces line circuit packs at the central office switch.

• Replaces line circuit packs at subscriber loop carrier systems.

• Interfaces with customers in the resolution of customer problems.

• Interfaces with customers relating to sales and referrals of Company products and services.

• Interfaces with repair center technicians to resolve customer problems.

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