Customer Service Representative

Wendy A. Dominguez

**** *. **** **** ******, Anaheim, CA 92807 714-***-**** **********@*********.***

Objective A Full-time Clerical/General Offices position in a professional business environment.

Experience DGA (DIGITAL GRAPHIC ADVANTAGE) / AT&T

Production Assistant 9/14/1998 to 2/18/2009 (Anaheim, CA)

I started as an QC member, to correct spelling and typing errors on departmental documentation. After that, I moved to File Clerk in the Ad Image Department, where my duties were the sorting of every envelope containing an order for advertising, getting rid of unnecessary paperwork and selecting only the important ones for each file. Then they were scanned into the system to be introduced into the computer files. When other departments such as, SMARTPAGES, or WHITE PAGES or any other branch required it, I gave my assistance.

WFS (WESTERN FINANCIAL SERVICES)

Customer Service Representative 3/6/1996 to 5/16/1997 (Irvine, CA)

My job was to provide customer service via telephone or in person. I typed letters to customers and showed them how to complete the car application loans for contracts and titles, then mailed them to owners or dealers. All outgoing mail, including express mail, was my responsibility. My duties included data entry and verification of order information with the use of computers, printers and fax machines. In addition, I kept inventory and current stock of office supplies.

BANK OF AMERICA

Customer Service Representative 8/12/1992 to 1/16/1996 (Santa Ana, CA)

This position called for providing customer service via telephone in the areas of check ordering, stop payments, address changes, rush orders and refunds. I was responsible for providing solutions to customer complaints to achieve customer satisfaction. Duties also included data entry and verification of order information. I operated IBM compatible computer, typewriter, 10-key punch and fax machine.

SAINT JOSEPH HOSPITAL

File Clerk 5/2/1990 to 11/8/1991 (Orange, CA)

I developed systems for filing information regarding medical insurance claim forms and payment records, as well as new medical records (“new accounts”). This job required me to verify and purge all outdated and closed accounts from the system. Corresponding statement charges needed to be compared and verified against payment accounts. The computer system was utilized to input or retrieve active account information requested by other appropriate departments.

NORRELL SERVICES INC.

General Office Clerk 8/11/1989 to 5/1/1990 (Placentia, CA)

This position included maintaining records of entries, inventory, currency, and check balancing. I was professionally trained by “Diebold Inc.” to independently troubleshoot and maintain Versa Teller machines of Anaheim Hills Branch. Then, I trained other personnel to become familiar with the Versa Teller machines.

YORBA LINDA YOUTH EMPLOYMENT

General Office Clerk 6/12/1987 to 9/10/1987 (Yorba Linda, CA)

My duties included organizing and filing work applications alphabetically or numerically. I was in charge of answering telephone calls, providing information in regards to “job search”. Other duties included taking job orders from employers, conducting file searches and establishing job interview referrals.

Education North Orange County Community College District 2010-2011

Fullerton College, Fullerton, CA

Related Courses: English, Mathematics, Business Math and Computer Applications.

Valencia High School, Placentia, California.

Graduated with honors in June 1989

Computer Word Perfect, Lotus 123, B of A Software, and Microsoft Office Applications.

Awards Received the “Above and Beyond” award AT&T in 2002

Recognized for customer responsiveness, teamwork and creating cost savings.

Received “On the Spot Award” from AT&T in 2009

Recognized for representing a positive attitude, which resulted in savings of time

and effort at the workplace.

Inventory control of contracts, email correspondence on missing ads to be resent, data entry, link up customer URL, QC web designs, meetings for data base changes, trained team members with new updates. This position required a person to be a self-starter with little supervision.

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