Customer Service High School

Christian Fezeu Takou

* ********* ****** *****, ** 678-***-**** ******@*****.***

Pursuing Entry-Level Positions

Upcoming Southern Polytechnic State University graduate offering a strong academic background in Computer Engineering combined with excellent customer service experience as a Customer Service/Assumption of Liability Representative

Consistently recognized for technical troubleshooting skills used to quickly and resolve challenging customer complaints/ issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems.

Education

Southern Polytechnic State University – Atlanta, Georgia, Degree expected 5/14

B.S. in Computer Engineering Systems program GPA: 2.5

Georgia Highlands College – Marietta, Georgia

Computer Engineering Technology (8/2008 to 5/2011)

Hiram High School – Hiram, Georgia

High School Diploma

Skill Summary

Databases: ACSS (Verizon Wireless)

Foreign Languages: Fluent in French

Software: MS Word, MS Excel, MS PowerPoint

Skills: Hard working, attention to detail, fast learner, organized, self-motivated, driven

Experience

RYLA: Verizon Wireless – Kennesaw, GA

Customer Service /Assumption of Liability Representative December 2010 to Dec 2011

• Customer satisfaction is main priority, follow’s necessary steps in order to provide excellent customer service

• Reverse erroneous fees

• Authorized to put in orders to send replacement parts

• Gathering information to pass along to another designated party to resolve problems

• Handling complaints in accordance with company guidelines and policies

• Build rapport with customers, maintaining/change/update customers’ accounts

• Able to troubleshoot and problem solve equipment issues over the phone

• Taking payments and explaining in detail all options customers have in regards to their plan

• Able to sell and close customers on upgrades

RYLA: Benefeds – Kennesaw, GA

Customer Service Representative November to December 2010

• Actively interacting with customers to provide them with information to registration for Benefeds

• Enrolling customers into FEDVIP (Federal Employees Dental and Vision Insurance Program)

• Help resolve customer questions/concerns on enrollment

• Problem solving and successfully gathering information on the telephone

• Handling complaints in accordance with company guidelines and policies

Atlanta Bonded Company – Kennesaw, GA

Warehouse Associate June 2010 to November 2010

• Extremely reliable and safety conscious with solid experience with warehouse operations.

• Loading and unloading trucks, shipping and receiving, stocking

• Excel at accurately labeling freight, and monitoring inventory

References

Excellent references available upon request.

Contact this candidate