Customer Service Manager

KAYLA OQUENDO

*** **** **** ***** **** Hartford, CT 06108

Home: 860-***-**** • Cell: 860-***-****

OBJECTIVE: To obtain a position in office management that will utilize my knowledge, strong interpersonal skills and organizational abilities.

SUMMARY:

Highly motivated and productive team member offering a positive attitude and professional demeanor, good attendance record, and a strong work ethic. Takes good direction and effectively perform duties under minimal supervision. Able to multi-task and prioritize duties in fast-paced environments to consistently exceed quality standards and meet deadlines.

CORE STRENGTHS

• Customer Service • Microsoft Office all computer programs

• Fluent in Spanish and English • Problem Resolution

• Document Preparation • Time Management and Organization

PROFESSIONAL EXPERIENCE:

Chrysalis Center, Hartford, CT

OFFICE/FACILITIES MANAGER, September 2010-Currently

• Manage and oversee Phone and voicemail system.

• Responsible for recruiting, and day to day supervision of receptionists and custodians.

• Provide orientation to new hires on voicemail and phone system operation.

• Oversee the maintenance and repairs of copiers, faxes and all office equipment.

• Purchasing of office supplies and maintenance supplies.

• Responsible for coordinating repairs with outside vendors.

• Type, process and prepare documents, work orders and work plans.

• Prepare for State Audits.

Building Operations:

• Maintenance of elevators, HVAC, Mechanicals and all equipment.

• Responsible for all grounds maintenance.

• Scheduling off hours carpet cleaning, waxing and washing of walls including painting.

• Oversee the building maintenance request form and delegate it to custodians.

Chrysalis Center, Hartford, CT

RECEPTIONIST, April 2010- September

• Timely and accurately handled correspondences generated from staff and administrators.

• Composed and monitored external and internal communication.

• Filing, sorting and delivering mail to post office.

• Served as key contact for front desk.

• Provided timely, professional, high quality costumer service and problem resolution to clients.

• Clerical work. This includes but not limited to: responding to emails, filing, processing documents.

Spanish American Merchants Association, Willimantic, CT

ADMINISTRATIVE ASSISTANT, December 2007- April 2010

• Answering multi-line telephone and directed calls to different departments.

• Completed monthly reports and ACT reports.

• Filing, sorting mail, sending outgoing mail.

• Organized and completed procedure for graduations.

• Data entry, Microsoft word. Advance internet use.

Streetwise Fashions, Willimantic, CT

MANAGER, October 2008- February 2009

• Managed the overall operations of the store.

• Served as key contact for questions and concerns regarding accounts payable and receivable.

• Supervising employees and assigning tasks.

• Responsible for money handling and deposits.

• Stocking and Inventory

ACCESS Agency, Willimantic, CT

RECEPTIONIST, June 2006 – December 2007

• Answer multi-line telephones and direct callers to appropriate department

• Maintain filing system, make copies, and data enter information into computer system

• Assist clients with applications for Energy Assistance

ENERGY INTAKE TECHNICIAN

• Completed applications, gathered all required documents and entered them into the database.

• Took calls to schedule appointments, kept track of records.

• Provided costumer service as accordingly needed.

EDUCATION

• EASTCONN, Willimantic, CT GED Obtained 10/01/09

• SAMA, Willimantic, CT- Certificate of completion in Quick Books.

• Manchester Community College- Business Administration

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