Manager Customer Service

KRISTINE BENOY

**** **** ****** *******, ** ***23

612-***-**** ****.*****@*****.***

OPERATIONS SPECIALIST

PROFILE

An experienced Operations professional with a history of consistent success driving the planning and execution of projects and objectives. A natural motivator who thrives in environments requiring solid operations expertise, as well as front-line practical experience.

A creative problem-solver with a strong interest in new technologies and approaches that is skilled in Inventory Control Analysis and contract creation. Extremely reliable, possessing a strong work ethic, and a dedicated team player.

• Consistently recognized as able to improve operational effectiveness and efficiency through leadership that optimizes business processes to realize cost savings, accelerate performance, and sustain strategic flexibility.

• A team catalyst with proven ability at managing multiple priorities in fast-paced environments. A welcome addition to any company, able to function in any role to ensure production efficiency.

CORE COMPETENCIES

Strategic Guidance • Operations Management • Project Management and Leadership

Contract Creation and Review • Equipment Technical Repairs

Customer Service • Production Process Improvement

Calibration Equipment Documentation

PROFESSIONAL EXPERIENCE

Twin River LLC (Hudson) 2009 – 2011

Assistant Production Manager

Troubleshoot electrical and mechanical problems. Shipping Receiving, also job set-up and supervision of all temp employees, labor payouts less than 65%. Control and manage inventory, Maintain and troubleshoot equipment.

• Supervision and set-up of all packaging lines

• Maintain and Troubleshoot Equipment

Eagle Packaging Inc (Hudson, WI) 2004 – 2009

Assistant Production Manager

Troubleshoot electrical and mechanical problems; Receiving, also job set-up and Supervise 15 – 20 employees in packaging products; Control and manage inventory; Maintain and troubleshoot equipment.

• Supervision and set-up of all packaging lines

• Maintain and Troubeshoot Equipment

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Ion Bond Inc (Minneapolis) 1985-2003

Purchasing Manager and Engineering Assistant, Buyer/Planner

Issued and negotiated purchase orders

Provided follow-up and expedited orders

Coordinate purchasing activities

Advise appropriate personnel of anticipated changes

Recommend remedial action and /or alternatives for inventory control

Communicated with other functions, information on new products and materials

Assisted research, selection and implementation of a new engineering and manufacturing operations program

Responsible for the purchasing and material handling of ISO 9002

Created and produced bill of materials for the MRP system; Purchased standard PVD equipment parts

• Communicated and cooridinated any problems to supporting managers

Manager for Industrial Coating Contractor and Manufacturer

Assembled Multi-Arc PVD equipment

Installed capital equipment and trained customers internationally

EDUCATION

Associate Degree, Northwestern Electronic Institute Minnesota

Attending classes at Dunwoody for BS in Business Management

AFFILIATIONS

National Association of Purchasing Management 1998 (ISM/NAPM)

Advancing Productivity, Innovation, and Competitive Success (APICS)

Testing out of the Basics of Supply Chain Management

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